SaaS

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  • Sourcing reinvented: cloud supply chain and spend management

    ZDNet | Software As Services Blog RSS
    13 May 2013 | 1:23 pm
    In a networked world, it's inevitable that sourcing and spend management must move to the cloud to take advantage of real-time connection across a rapidly changing supply chain.

  • Innovating the General Ledger: The Time for Change is Now

    View from the Cloud - The Intacct Blog!
    15 May 2013 | 10:28 am
    I've spent some time over the past year writing about how to build cloud applications. Now I’d like to take a short recess and write about another topic near and dear to my heart: the general ledger. I’m sure I just lost half of you – probably more. But stick with me. The general ledger (GL) is not exactly the kind of topic that attracts a huge readership, but read on and you’ll see the beauty in the simple elegance of “debits equal credits” and “assets equals liabilities plus owners equity.” To most people, the general ledger is that boring class you have to…

  • SaaS Business Model Competitive Advantage Revisited

    Chaotic Flow by Joel York
    Joel York
    23 Apr 2013 | 8:22 am
    Tweet Me!What is SaaS? We seem to need to ask this question every couple of years, because the answer is a bit of a moving target. It was simple enough when SaaS was merely software applications pushed through a Web browser, but now we have to contend with the cloud, mobile and even social. Recently, Scott Maxwell of OpenView partners sparked an interesting debate on the topic on LinkedIn that got me pondering it again. I’ve weighed in on the “What is SaaS?” question before, however, every time I encounter this debate, I can’t help feeling that it skirts the more…

  • SaaS Free Trial: Require a Credit Card to begin?

    SaaS Growth Strategies
    Lincoln Murphy
    25 Apr 2013 | 11:07 am
    So, should you require a Credit Card to get started in your SaaS Free Trial? TL:DR – By asking for a Credit Card up front, you will get fewer prospects into your Free Trial with no guarantee of converting more paying customers. Now, if you’d like to know why that is, read on… Should We Ask for a Credit Card To Begin a SaaS Free Trial? Okay, so I get questions like this a lot: “Hi Lincoln what are your thoughts on requiring a Credit Card from new Trial users? Right now, we do not require a credit card from folks who are signing up for our 14-Day Trial but I am…

  • 13.2 Release and the New Apps Marketplace

    The NetDocs Blog
    Marriott
    7 May 2013 | 8:51 am
    Latest Release Offers REST API to Simplify Creation of Third-Party Integrations with NetDocuments’ Content Management and Collaboration Platform and Includes Enhanced Email Search LEHI, Utah (May 7, 2013) – NetDocuments today announced the immediate availability of NetDocuments’ Apps Marketplace, a centralized location for third-party software developers to create apps that integrate with the company’s existing cloud-computing content management and collaboration services. The marketplace showcases apps that users can implement to streamline workflows and improve performance in…
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    View from the Cloud - The Intacct Blog!

  • Innovating the General Ledger: The Time for Change is Now

    15 May 2013 | 10:28 am
    I've spent some time over the past year writing about how to build cloud applications. Now I’d like to take a short recess and write about another topic near and dear to my heart: the general ledger. I’m sure I just lost half of you – probably more. But stick with me. The general ledger (GL) is not exactly the kind of topic that attracts a huge readership, but read on and you’ll see the beauty in the simple elegance of “debits equal credits” and “assets equals liabilities plus owners equity.” To most people, the general ledger is that boring class you have to…

  • What the Online Sales Tax Bill Means for Your Business

    10 May 2013 | 1:18 pm
    This week the Senate passed The Marketplace Fairness Act of 2013 (MFA), a bill that could radically alter sales tax obligations for your business if you sell into states where you don’t currently have the obligation to collect and remit sales tax. Earlier this week, Intacct partner Avalara announced a new resource to help small and medium-sized businesses understand what these changes could mean to them. Here is a quick snapshot... MFA: The Basics  In its current form, the MFA would grant states the power to require remote sellers to collect sales tax, even in those states…

  • Industry Insights – A Conversation with Marcus Wagner

    8 May 2013 | 1:49 pm
    Marcus Wagner It has been a few weeks since our last Intacct Industry Insights post. Our conversation this time is with Marcus Wagner, CPA, the founder and CEO of AcctTwo Shared Services, LLC, a business process outsourcing (BPO) firm for small and midsize companies, based in Houston. Marcus has nearly 20 years of experience working with companies in the areas of financial accounting and auditing, process and internal controls consulting, and management advisory services. He began his career at PricewaterhouseCoopers, in the financial audit and risk advisory practices and was a co-founding…

  • Industry Insights – A Conversation with David Cieslak

    17 Apr 2013 | 9:30 am
    David Cieslak Our latest Intacct Industry Insights conversation is with David Cieslak, a principal with Arxis Technology, Inc., a consulting firm specializing in the implementation and support of accounting and business management software. David specializes in accounting systems, information security, the Windows operating environment, cloud computing and project management. He has been working in the accounting technology industry since 1989 and is a frequent speaker for the California Society of Certified Public Accountants (CalCPA), the American Institute of Certified Public Accountants…

  • The Anatomy of a Best-in-Class Multi-Entity Financial Management System

    3 Apr 2013 | 1:29 pm
    As we discussed in our post last week, operating a multi-entity, global organization without a flexible financial management system can be an expensive venture, riddled with add-on software tools, manual processes, poor visibility, and high labor costs. A modern, cloud-based financial management system can alleviate many, if not all, of those worries and leave your organization well-informed, operating in real-time, and functioning efficiently. To achieve this feat, however, the solution must encompass a tremendous breadth and depth of functionality, including... A sophisticated multi-entity…
 
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    Chaotic Flow by Joel York

  • SaaS Business Model Competitive Advantage Revisited

    Joel York
    23 Apr 2013 | 8:22 am
    Tweet Me!What is SaaS? We seem to need to ask this question every couple of years, because the answer is a bit of a moving target. It was simple enough when SaaS was merely software applications pushed through a Web browser, but now we have to contend with the cloud, mobile and even social. Recently, Scott Maxwell of OpenView partners sparked an interesting debate on the topic on LinkedIn that got me pondering it again. I’ve weighed in on the “What is SaaS?” question before, however, every time I encounter this debate, I can’t help feeling that it skirts the more…

  • Big Data | Thinking Outside the Firewall @Meltwater

    Joel York
    4 Mar 2013 | 10:40 am
    Tweet Me!A few months back, Gartner placed big data at the peak of its hype cycle for cloud computing, meaning most big data products are solutions looking for a problem. I always find this bad entrepreneurial habit to be one of the most frustrating of our industry. Having recently joined Meltwater as head of marketing and product (BTW Meltwater is hiring marketing and product managers!), I think a lot about big data and how to unleash it’s value to solve important business problems, because that is our business. How does big data go from “so what” to “must…

  • Social Sales | 10 Social Sales Lead–ership Tips

    Joel York
    12 Feb 2013 | 7:34 am
    Tweet Me!Sales professionals are some of the earliest adopters and most annoying users of social networking. The problem is that most sales reps treat LinkedIn like a prospecting database for cold calling. It’s just too enticing when all your target prospects are out there showing off their company names, titles, areas of expertise, blogs, and opinions. You can use LinkedIn as a prospecting database, but it is probably the weakest and most professionally irritating use of the technology. To succeed at social sales, you must have something to offer beyond your product. You must be…

  • What is MRR Churn? | SaaS Metrics FAQs Part 2

    Joel York
    15 Jan 2013 | 7:32 am
    Tweet Me!Since publishing the original SaaS metics blog series and subsequent SaaS Metrics Guide to SaaS Financial Performance, I’ve received numerous inquiries on various details and hidden gotchas in SaaS metrics implementation. This new series of SaaS Metrics FAQs explores some of these finer SaaS metrics points in a simple Q&A format. In this second post, I examine SaaS MRR churn, a SaaS metric that extends from SaaS customer churn which was covered in the first installment. SaaS Metrics FAQ #4 | What is MRR Churn? SaaS MRR churn measures the erosion of SaaS monthly recurring…

  • B2B Social Business Bill of Rights | Don’t Get it Wrong!

    Joel York
    9 Oct 2012 | 7:41 am
    Tweet Me!Which is more important in B2B social media, social or media? For way too many B2B marketers, the answer is media. In the B2B marketing community, content marketing has eclipsed blogging, engagement is measured in click-throughs, and gamification is sexier than conversation. Too many B2B professionals see social media as just another marketing communication channel. It is not! This is the third post in a series designed to help B2B professionals create better social business strategies by thinking in terms of B2B social networking over B2B social media. This post builds on the…
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    SaaS Growth Strategies

  • SaaS Free Trial: Require a Credit Card to begin?

    Lincoln Murphy
    25 Apr 2013 | 11:07 am
    So, should you require a Credit Card to get started in your SaaS Free Trial? TL:DR – By asking for a Credit Card up front, you will get fewer prospects into your Free Trial with no guarantee of converting more paying customers. Now, if you’d like to know why that is, read on… Should We Ask for a Credit Card To Begin a SaaS Free Trial? Okay, so I get questions like this a lot: “Hi Lincoln what are your thoughts on requiring a Credit Card from new Trial users? Right now, we do not require a credit card from folks who are signing up for our 14-Day Trial but I am…

  • Who’s your ideal customer?

    Lincoln Murphy
    15 Apr 2013 | 12:57 pm
    So far in 2013 I’ve helped 21 SaaS providers from around the world boost customer acquisition and lower their SaaS churn rates. And in just about every instance I found myself asking them the same questions. The fact that these questions were not easily answered or – if they were – that the answers were ignored, often shed light on the underlying cause of several different problems my SaaS provider clients faced. From stagnating growth, to unacceptable churn, to a less-than-acceptable ROI on AdWords and other paid traffic spend, it became clear to me that we have a…

  • SaaS Customer Success: Eliminate ‘Dead Ends’ to Drive Engagement

    Lincoln Murphy
    30 Mar 2013 | 5:25 pm
    What if I said there was something you were doing right now that was actively reducing your SaaS customer success? What if that thing you’re doing was standing in the way of driving higher levels of engagement and was reducing the amount of expansion revenue you’re generating while potentially increasing churn? What if I said there’s a very good chance you’re doing it right now and don’t even know it? What if I said that it’s easy to fix if you just keep reading? Eliminate ‘Dead Ends’ and Improve Engagement Why do I think you’re doing this…

  • SaaS Customer Success: Start with Quick Wins

    Lincoln Murphy
    23 Mar 2013 | 12:11 am
    SaaS Customer Success starts by orchestrating “Quick Wins” for your customers, helping them bypass their natural tendency to seek out reasons not to use your service! I was in Silicon Valley recently and I found myself talking about this idea of “Quick Wins” several times within the context of SaaS Customer Success and I wanted to share this idea with you, too. This idea of “Quick Wins” is really just an evolution of the Common Conversion Activity (CCA) metric, but adapted for use beyond Free Trials and presented in a way that’s more palatable…

  • SaaS Churn Threats: Identify and Retain At-Risk Customers

    Lincoln Murphy
    3 Mar 2013 | 10:29 pm
    Now that you are attracting the right customers and monitoring for and driving engagement to lower your SaaS Churn Rate, you need to start monitoring and getting proactive on Churn Threats. SaaS churn threats aren’t just a signal that you have an at-risk customer; these are literally threats to your business, your revenue, your valuation & your ability to grow and they should be taken very seriously. And since churn is a customer lifecycle issue, not just something that happens at the end of the customer lifetime, the seeds of churn are often planted early and they actually start to…
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    The NetDocs Blog

  • 13.2 Release and the New Apps Marketplace

    Marriott
    7 May 2013 | 8:51 am
    Latest Release Offers REST API to Simplify Creation of Third-Party Integrations with NetDocuments’ Content Management and Collaboration Platform and Includes Enhanced Email Search LEHI, Utah (May 7, 2013) – NetDocuments today announced the immediate availability of NetDocuments’ Apps Marketplace, a centralized location for third-party software developers to create apps that integrate with the company’s existing cloud-computing content management and collaboration services. The marketplace showcases apps that users can implement to streamline workflows and improve performance in…

  • Clio and NetDocuments Announce Integration

    Marriott
    4 Apr 2013 | 10:26 am
      Clio and NetDocuments Partner to Offer Secure Cloud-based Document Management and Collaboration for Small and Mid-Sized Law Firms Themis Solutions Inc., creator of cloud-based practice management solution Clio, is pleased to announce an integration with cloud-based document and email management solution, NetDocuments, streamlining the creation and sharing of documents among staff, co-counsel and clients. Small and mid-sized law firms get the benefits of practice management through Clio, managing their practices from intake to invoicing, and the power of NetDocuments for storing,…

  • ABA TECHSHOW is Around the Corner!

    Marriott
    20 Mar 2013 | 8:58 am
    April 3-6 is coming up fast and you still haven’t registered?! Andrea with the LegalTypist has you covered. Just go here for step by step instructions on how to get a discounted rate, as she’s been putting together Super Pass groups for years now. Also, don’t forget to register for the Clio, NetDocuments, LegalTypist sponsored meetup, Wednesday night at the South Loop Club.

  • NetDocuments Provides Law Firm Fluet Huber + Hoang with Scalable Document Management System

    Marriott
    18 Mar 2013 | 11:53 am
    Original Release Washington, D.C. Law Firm Upgrades from Consumer-focused Solution to a Full Enterprise Content Management Service NetDocuments today announced Fluet Huber + Hoang (FH+H), a fast-growing law firm in the Washington, D.C. region, has chosen NetDocuments’ cloud-based enterprise solution as its document management system (DMS). NetDocuments provides the firm with more advanced document security, searching, and collaboration features for its high-level global client base. Having quadrupled in size since its inception four years ago, FH+H sought an enterprise solution that would…

  • Legal Support Network Sounds Off with Industry Voices Q&A

    Marriott
    7 Mar 2013 | 8:32 am
    Legal Support Network is based in the UK and one of the many associations we’re involved with. They recently published a Q&A Industry Voice session with NetDocuments’ marketing manager about what law firms will be doing in the future, what they could learn from other sectors, and how they could become much more efficient and profitable. See the original post What’s the biggest or most important thing that law firms will be doing in five years’ time that they’re not doing now? Today many firms still don’t prioritize their technology investment, as historically IT…
 
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    GetApp Learning Center

  • ProWorkflow Tutorial Videos – Getting Started

    Julia Rozwens
    17 May 2013 | 5:00 am
    These ProWorkflow Tutorial Videos are aimed to educate users about product features and specific functions. The objective is to teach the new users of this project management software how to use it and also to  give insights about ProWorkflow´s features and usability. In this article you will find video tutorials on the following topics: Introduction for New Users New Client User Getting Started – Client New Company New Project New Staff User 1- Introduction for New Users 2- New Client User 3- Getting Started – Client 4- New Company 5- New Project 6- New Staff User You can…

  • PlanGuru Review – Simplify Your Accounting Practices

    Rakesh Sharma
    16 May 2013 | 5:37 am
    By itself, budgeting can be overwhelming task for small businesses. After all, this is where the rubber hits the road. Expensive on-premise software further complicates the task. Fortunately, a solution is on hand. In this PlanGuru review we will see how this budgeting and forecasting software simplifies and automates any forward looking financial analysis. We will look at its interface, features, and see how it can be of use to you.  Planning a Budgeting Software A thirteen-year-old product, PlanGuru was initially built to help CPAs model financial projections for their clients. “The…

  • Datafield Review – Build Mobile Forms and Surveys

    Stephanie Miles
    15 May 2013 | 5:30 am
    When it comes to data collection, paper is passé. To conduct surveys, collect customer feedback, and perform internal audits, smart executives are putting down their clipboards and pens, and picking up their mobile devices. Datafield is an application that capitalizes on this trend, providing businesses and other types of organizations with a streamlined method for data collection in the field.   In this Datafield review, I plan to evaluate the platform. I’ll be paying close attention to the web-based platform’s data collection and surveying tools, and I’ll be looking at how…

  • BambooHR Review – Makes Time for Meaningful Work and Upgrades with Five New Features

    Michele Nachum
    14 May 2013 | 5:32 am
    As we all know, many small to mid-sized companies would like to work on the core parts of their business, but often they do not have the time.  HR (especially today) is becoming more complicated but managing employee information has never been more important.   Having a professional online service like BambooHR that can take the weight and the stress off a small business that either has a small HR department or no HR department at all.  With help from an online service like BambooHR, HR managers have more time for meaningful work: to create a rewarding culture; to provide accurate…

  • Clarizen Tutorial Videos – Project Management Made Easy

    Julia Rozwens
    10 May 2013 | 5:00 am
    These are Clarizen Tutorial Videos that aim to educate users about product features and specific functions. The objective is to help users to increase the benefits that they can get from Clarizen and give insights about Clarizen´s features and usability. In this article you will find video tutorials on the following topics: Building Your First Clarizen Project Tutorial Clarizen Chat Tutorial Clarizen InterAct Tutorial for Admin Users 1-Building Your First Clarizen Project Tutorial 2-Clarizen Chat Tutorial 3-Clarizen InterAct Tutorial for Admin Users You can also compare…
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    A Passion for Research

  • 2013 ERP Market Share Update: SAP Solidifies Market Leadership

    Louis Columbus
    12 May 2013 | 9:10 pm
    SAP Headquarters, Building 1 Source: Wikipedia During 2012 the Enterprise Resource Planning (ERP) market experienced sluggish growth of just 2.2%, yet Software-as-a-Service (SaaS), financial management and Human Capital Management (HCM) applications showed potential for breakout growth. Through the challenging times of the previous year however, SAP still retained worldwide market share leadership.  These and other insights were recently published in the recent report, Market Share Analysis: ERP Software Worldwide, 2012 authored by Chris Pang, Yanna Dharmasthira, Chad Eschinger, Koji…

  • Amazon Web Services Leading Cloud Infrastructure as a Service App Development

    Louis Columbus
    10 May 2013 | 9:14 am
    Evangelizing development on any cloud computing or enterprise platform is challenging, costly and takes a unique skill set that can educate, persuade, sell and serve developers at the same time. The companies who excel at this exude technical prowess and as a result earn and keep trust.  For Cloud Infrastructure as a Service (IaaS) platform providers, getting developers, both at partner companies and at enterprise customers to build applications, is a critical catalyst for future growth. Assessing Cloud Infrastructure as a Service Providers with Inquiry Analytics   Using the Magic Quadrant…

  • 10 Ways Cloud Computing Is Revolutionizing Manufacturing

    Louis Columbus
    8 May 2013 | 7:31 am
    The best manufacturers I’ve visited this year all share a common attribute: they are obsessed with making themselves as easy as possible to work with from a supply chain, distribution and services standpoint.  Many are evaluating cloud-based manufacturing applications including Enterprise Resource Planning (ERP) and several have adopted cloud-based applications across their companies. With so much interest, there is much confusion as well.  I recently spoke with Cindy Jutras, founder and CEO of MintJutras.  Her firm has recently completed a survey of SaaS adoption in…

  • 2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based

    Louis Columbus
    29 Apr 2013 | 3:54 pm
    Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating. In the recent Gartner report  Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 published April 18, 2013 the authors provide insights into why the worldwide CRM market experienced 12% growth in 2012, three times the average of all enterprise software categories.  Gartner cites demand they are seeing from their enterprise clients for CRM systems that can help acquire customers, analyze and act on customer behaviors, and increase all-channel management…

  • Why Cloud Computing is Accelerating in the Enterprise

    Louis Columbus
    24 Apr 2013 | 12:51 pm
    Translating time into dollars matters far more to many CEOs I’ve spoken with versus what platform their applications are running on. What matters most is getting all they can out of every hour their business is operating.  They are all focused on getting beyond the constraints that held their growth back in the past – everyone wants a growth accelerator today.  For manufacturers especially, this includes applications with depth of functionality that can be quickly deployed regionally, and in more cases than ever, globally as well.  Line-of-business leaders want applications that…
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    Blog entries

  • Importance of Managed IT Services

    17 May 2013 | 4:34 am
     Managed IT Services is a next big thing in the complex environment of IT World. It enables and empowers users to outsource their entire IT system to a Team of Professionals in order to reduce the IT Cost and enhance the productivity and profitability both.Managed Service providers use different tools and technique in order to run the IT Infrastructure. There are varieties of services which are offered or provided for the Managed Servic...

  • Using Cloud Based CRM Solutions for SMBs

    16 Apr 2013 | 4:52 am
    CRM solutions help SMBs in organizing its client information to boost sales and offer better customer services. CRM system, when implemented well, can alter a company and its relationships for the better. CRM system, if successfully integrated, will take the business to a completely new height. However, small businesses have been considerably slow in adopting customer service automation solution in the past.Primarily because of the high cost of licensed software.Secondly, for the compl...

  • Get Your Free Car Dealer Website in less than 5 minutes!

    11 Apr 2013 | 11:00 pm
    ezyCarDealer is an online software application that powers your website and is delivered as a service with a complete suite of powerful tools for managing small auto dealer websites. ezyCarDealer delivers fully-functional, attractive, and cost-effective auto dealer websites with built-in car classifieds module. ezyCarDealer allows you to change content and manage your entire car inventory. It outperforms most software systems because it exclusively covers the specific industry requi...

  • How Do You Counsel Salespeople Who Have PipeDREAMS, Not PipeLINES?

    10 Apr 2013 | 2:09 pm
    The Sales Management Challenge is a program where difficult, real-world sales management scenarios are presented and sales managers, executives and thought leaders share how they would tackle them. Our charge is to help sales managers make informed decisions in their roles through their participation in this skill development program.Get involved in the discussions...Come back to this site when you need sales management solutions: http://salesarchitects.net/smchallenge/How-Do-You...

  • SaaS Accounting

    9 Apr 2013 | 1:59 pm
     ‘Service’ is all that the world expects now. So, here it is, Software as a Service. You can’t ask for more with Averiware’s SaaS Accounting Software, being in your kitty. With its intuitive and completely customizable Accounting and Financial Management modules Averiware’s SaaS Accounting Software gives you that extra edge, to stay ahead of the rest. 
 
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    Totango Blog

  • 4 ways companies have implemented customer success into their business

    Ellis Luk
    16 May 2013 | 7:01 am
    Not all Customer Success teams start off fully organized before they are implemented. It would be nice to have a plan all laid out but sometimes it’s better to just get started. At the Customer Success Summit I interviewed customer success executives on what customer success is to them and what they’ve done so far. 1. Lower the friction of getting started with proactive outreach during trial. Our friends at Netflow Logic made sure to call new trial users right away to make sure they could help get them up and going in real time. NetFlow Logic on Customer Success from Totango on…

  • The big sales and marketing divide, tools to bridge the gap

    Ellis Luk
    15 May 2013 | 11:00 am
    I wanted to share this great infographic that just came out this morning from our friends at KnowledgeTree on sales and marketing friction points. It all started when their CEO Daniel Chalef wrote about why sales and marketing are more divided than ever. He goes on to elaborate what are some technologies that can bridge the gap to help businesses move forward as a whole. As much as half of all sales teams are dissatisfied with marketing, according to a survey KnowledgeTree conducted earlier this year, much of it because marketing materials aren’t being used the right way. I have…

  • A day in the life of a Customer Success Manager: What do they do?

    Ellis Luk
    7 May 2013 | 7:10 am
    After hosting our inaugural Customer Success Summit, the consensus was that a lot of people don’t know what Customer Success Managers (CSMs) do. Sometimes the CSMs themselves aren’t even sure if they are doing things right! As early pioneers of customer success, it’s really up to them to shape and clear the path for CSMs to follow. The best way to learn about this is to go straight to the source. I interviewed three CSMs to get a real-life view into what they actually do on a day-to-day basis, what their challenges are, and what makes being a CSM worthwhile. Two common things that I…

  • The Responsibility of Customer Retention: Whose job is it anyway?

    Ellis Luk
    2 May 2013 | 8:04 am
    Here’s a cool article I came across by Dave Brock titled “Customer Retention, Whose job is it anyway“. Does your organization hold sales accountable for retention? Or maybe account managers? Retention strategies should look beyond the usual suspects of who is responsible for keeping the customers or getting them to renew or upgrade. Every touchpoint that the customer has with a business is equally as responsible for customer retention. Let’s paint a picture, here are some scenarios where the customer experience could go awry: The shipping department sends out the wrong…

  • Pro Customer Playbook Course: 4-part webinar series

    Ellis Luk
    24 Apr 2013 | 11:54 am
    In case you haven’t heard, the Pro-Customer Playbook Course is a training webinar series on how to become a Pro-Customer Company, a company that is customer centric and maximizes revenues from new and existing customers. The training course consists of 4 parts: April 18: Free Trial Best Practices for Sales & Marketing (see recording here) May 2: Customer Lifecycle Marketing Tips (see recording here) May 16: Customer Success Management Playbook (see recording here) May 30: Renewals and Upsell Best Practices Each session will run from 10am – 11am PT. All sessions are run by Omer…
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