SaaS

  • Most Topular Stories

  • SaaS Benchmarks – Security and Performance Costs Drive Up Cost of Revenue

    View from the Cloud - The Intacct Blog!
    8 Apr 2014 | 9:15 am
    We've invited Lauren Kelley, CEO and founder of OPEXEngine, to write a series of guest posts to the Intacct blog sharing some of her insights around benchmarks for software and SaaS companies. We hope you enjoy the series, the first post is below. ------Security and performance investments, among other items, are driving up Cost of Goods Sold (COGS) for SaaS growth companies.The ultimate goal of a subscription business model is to reduce the cost per subscriber and increase profitability. That does not mean, however, that cost ratios follow a smooth downward trend as revenues grow. 10…
  • Zuora’s Customer Success Blueprint

    Totango Blog
    Guy Nirpaz
    17 Apr 2014 | 6:05 am
    One of the most engaging sessions at the Customer Success Summit 2014 was given by Tien Tzuo, founder and CEO of Zuora (the subscription billing company). Tien brilliantly described the process Zuora went through as a company by identifying customer success failures and challenges, regrouping and coming up with a Customer Success blueprint which is the operations guide for the company today. It all started with a “glamping” off-site where no one could get any cell reception (no distractions!) to walk through the process of what their customers went through when using their…
  • 6 Customer Success Secrets

    Totango Blog
    Guy Nirpaz
    14 Apr 2014 | 9:45 am
    In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto. If you are familiar with the agile software development manifesto will see a similar presentation style (visuals are updated to 2014 though). The Customer Success Manifesto should be viewed as 6 rules for great customer success. I’ve decided to work on a crisp defintion for the term Customer Success by defining what it is and what it is not for myself first and foremost for Totango’s team and customers and the industry in general. Customer Success Summit: Customer…
  • Why Cloud ERP Adoption Is Faster Than Gartner Predicts

    A Passion for Research
    Louis Columbus
    14 Feb 2014 | 7:32 am
    A recent study completed by Gartner titled Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023 published on January 24, 2014, written by Nigel Rayner advises CIOs and application leaders of financial services institutions to “consider cloud ERP as a potential replacement for aging core ERP systems that are out of support or running on an old technology platforms (such as mainframes).“ The methodology is based on a survey of Gartner Research Circle members from North America, EMEA, APAC and Latin America from companies that range in size from $10M to $10B. Key take-aways of the…
  • The Promise of SaaS Customer Success Metrics

    Chaotic Flow by Joel York
    Joel York
    22 Apr 2014 | 6:30 am
    Tweet Me!Over the past few years, the SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. However, there has always been an obvious gap between what happens on the top line and what happens on the ground. It’s one thing to claim that a 50% reduction in churn will result in a 2X increase in recurring revenue, but it’s quite another thing to make it happen. Achieving that 50% reduction in churn is usually a tedious and unreliable process of trial and error. This is about to change. As the SaaS…
  • add this feed to my.Alltop

    View from the Cloud - The Intacct Blog!

  • SaaS Benchmarks – Security and Performance Costs Drive Up Cost of Revenue

    8 Apr 2014 | 9:15 am
    We've invited Lauren Kelley, CEO and founder of OPEXEngine, to write a series of guest posts to the Intacct blog sharing some of her insights around benchmarks for software and SaaS companies. We hope you enjoy the series, the first post is below. ------Security and performance investments, among other items, are driving up Cost of Goods Sold (COGS) for SaaS growth companies.The ultimate goal of a subscription business model is to reduce the cost per subscriber and increase profitability. That does not mean, however, that cost ratios follow a smooth downward trend as revenues grow. 10…
  • Bringing Fundraising and Accounting Together in the Cloud

    31 Mar 2014 | 10:30 am
    For many nonprofit organizations, "donor development" often means endless hours of low-value manual tasks -- querying and pulling data, reentering records across multiple systems, etc. Wouldn't you rather have more time to focus on true donor development? Software Advice recently released their Nonprofit Software BuyerView Report for 2014. After analyzing more than 2,300 interactions with nonprofit organizations evaluating new software in 2013, they found that most buyers (51 percent) were evaluating nonprofit software to improve efficiency. According to the report:Buyers…
  • Improve Data Security & Reduce Costs with Cloud Financial Management

    27 Feb 2014 | 1:18 pm
    In the final post from our series of videos with eCornell (see also post #1, post #2, and post #3), Clark Newby discusses the improved security and cost benefits of moving core business processes into the cloud. The business transition to the cloud has come in stages, starting with customer relationship management, then human resources, and now financials – the vital organ of your business.With such sensitive data, it’s especially important to keep it secure. Businesses are learning that unless their internal data center is exceedingly large, it’s probably not cut out for the…
  • Finding Insight Amongst the Bloom of Business Intelligence

    20 Feb 2014 | 12:51 pm
    Today we continue with the next installment from our series of videos with eCornell - see the first two posts here and here. In this edition, Clark Newby discusses how you can find insight buried in the vast quantities of business intelligence (BI) data amassing from business systems today. The BI revolution has been mounting for quite some time, and is now coming into full bloom with the ability to finally make vast quantities of data actionable. As a matter of fact, there’s so much business intelligence that you can barely be intelligent about it any more. With…
  • Best Practices for Evaluating & Selecting New Accounting Software

    12 Feb 2014 | 10:50 am
    At Intacct, we understand that choosing new accounting software is a BIG decision. The good news: cloud computing rewrites the rules for rapid deployment, accessibility, simplified maintenance, easy customization, product innovation, and strong security and operations. But you still have to do your homework. The best outcomes typically happen with careful analysis and planning. To help, we've compiled a few best practices for evaluating and selecting a new system.With all the options on the market, you should start by taking the time to carefully understand your company's needs and fully…
  • add this feed to my.Alltop

    Chaotic Flow by Joel York

  • The Promise of SaaS Customer Success Metrics

    Joel York
    22 Apr 2014 | 6:30 am
    Tweet Me!Over the past few years, the SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. However, there has always been an obvious gap between what happens on the top line and what happens on the ground. It’s one thing to claim that a 50% reduction in churn will result in a 2X increase in recurring revenue, but it’s quite another thing to make it happen. Achieving that 50% reduction in churn is usually a tedious and unreliable process of trial and error. This is about to change. As the SaaS…
  • Bluenose Enables the Metrics-driven SaaS Business

    Joel York
    8 Apr 2014 | 7:00 am
    Tweet Me!We are witnessing a dramatic change in the way SaaS businesses are managed. While SaaS financial metrics, such as recurring revenue, acquisition cost, service cost, churn, growth and lifetime value have dramatically increased our understanding of the economics of SaaS businesses, they have proven inadequate for managing them. As useful as they may be, SaaS financial metrics look at the past, not the future. They can tell you that you have a problem with churn, but they cannot tell you what you should do about it. Motivated by the need to better understand churn, many SaaS businesses…
  • The Metrics-driven SaaS Business

    Joel York
    25 Mar 2014 | 7:00 am
    Tweet Me!My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. I had just presented the booking plan for the year and one of the Director’s in the meeting said that the plan was good, but we really needed to increase our booking rate. My first reaction was something like: “Well our current booking rate is pretty strong and we’re a SaaS business, so even with no immediate improvement to bookings we’ll continue to pile up revenue quarter after quarter, right?” Wrong! I had totally neglected…
  • SaaS Growth Strategy | A Customer Lifecycle Approach

    Joel York
    29 Oct 2013 | 8:27 am
    Tweet Me!Driving sustainable growth is a challenge for every SaaS business from startups to public companies. In the beginning, the SaaS recurring revenue model seems like a dream compared to the revenue fits and starts of licensed enterprise software. But within one short customer lifetime, every SaaS CEO startles awake to the fact that the churn monster is always looking over your shoulder. In the short run, SaaS growth scales with customer acquisition, but in the long run churn kicks in and dominates even the most aggressive SaaS growth strategy, creating a SaaS growth ceiling that can be…
  • Eleven Secrets of SaaS Product Design

    Joel York
    8 Oct 2013 | 8:44 am
    Tweet Me!SaaS product management professionals should always remember that there are four P’s in marketing, one being product. Unfortunately, software companies have a bad habit of thinking about product in isolation from the rest of the marketing mix. This is a particularly costly mistake in SaaS and is the root cause of many a SaaS Don’t. Unlike other businesses, SaaS creates a real-time, always-on connection between the customer and the company through the SaaS product. Smart SaaS product managers look to establish this connection as early as possible and to leverage it…
 
  • add this feed to my.Alltop

    SaaS Growth Strategies

  • Customer Success: The Definitive Guide

    Lincoln Murphy
    28 Mar 2014 | 11:20 pm
    My original definition of the SaaS Business Model, published way back in 2009, included a tight-coupling of Core Product/Intellectual Property, Marketing, Revenue Model, and Network Centricity… but now I’m modifying the definition to include Customer Success. Having worked with over 300 SaaS companies – as well as Enterprise Software vendors migrating to SaaS – I can say without a doubt that Customer Success must be a fully-integrated, tightly-coupled component of a complete SaaS Business Architecture. Why? Simply put: No Customer Success = No Your Success. Said…
  • SaaS Pricing: 3 Rules for Discounts that Work

    Lincoln Murphy
    24 Mar 2014 | 12:04 am
    When it comes to SaaS pricing, discounts are both awful and awesome. Unfortunately (or not), we just don’t live in a world of absolutes. Generally, I like to avoid discounts because the way they’re done most of the time can will devalue your offering in the eyes of the customer. And that’s because most of the time, discounts are a cop out. It’s just easier to lower the price than to do the work necessary to sell at full price (or even higher). I can’t help you if you just want to lower your price whenever someone objects, but if you want to NOT do that, and are…
  • Customer Development Hacks for SaaS Startups

    Lincoln Murphy
    12 Mar 2014 | 11:12 pm
    The two main concerns SaaS vendors looking to ramp customer acquisition have are 1) how do I get my product in front of my ideal customers and 2) how do I identify those ideal customers in the first place… the answer includes Customer Development. For super-early SaaS startups, however, the second question is the main one… who am I going to sell to when I launch? Just this week I did an online workshop – for SaaS vendors at any stage – specifically about identifying your Ideal Customer (join my mailing list to get notified of upcoming workshops) and we spent 3.5 hours…
  • The Greatest Word of Mouth Follow-up Question… Ever!

    Lincoln Murphy
    10 Mar 2014 | 6:56 pm
    Companies – SaaS or otherwise – tell me all the time that Word of Mouth (WOM) is one of, if not the top, method for acquiring new users and customers. While that’s great, what can you really do with that information? Here’s an idea… First though, I wrote an 11-minutes-to-read mega-post over on Medium called A Meditation on Word of Mouth Marketing and Growth Hacking that goes into a ton of interesting detail on how to orchestrate WOM. You should read it sometime. This, however, is not a mega-post… it’s a short post that details one thing, and one…
  • How to Get in Front of your Ideal Customers

    Lincoln Murphy
    20 Feb 2014 | 10:37 pm
    When it comes to marketing, distribution is key… getting your product in front of your prospective customers is the most important thing. And yes… there’s more to life than AdWords. But no matter what distribution channels you leverage, the most important thing you can do is get to know your customers and prospects better than they know themselves. In fact, what channels – as well as sales processes, customer success methods, metering/billing, etc. – you need to leverage all start with knowing your customers intimately. You need to know how your customers buy,…
  • add this feed to my.Alltop

    The NetDocs Blog

  • 4 Tips to a Healthier Technology Footprint

    Marriott
    23 Apr 2014 | 9:03 am
    Staying healthy requires conscious effort, a plan, consistency, and every now and again, a re-evaluation may be needed to be sure you’re recalibrating where necessary. Go easy on yourself, nutrition and fitness perfection isn’t possible, but progress is. The basic principles for health and wellness can be applied to many areas of life and business. How about the technology health at your firm? Here are a few tips to get back on track and redefine your regimen. Make a fearless inventory of what technology you consume on a daily basis: As a business professional, your goal is to increase…
  • Karen Tindel Joins NetDocuments as the Legal Market Accelerates Adoption of Cloud-Based Document Management

    Marriott
    10 Apr 2014 | 7:23 am
    NetDocuments, the leading Software-as-a-Service (SaaS) content management service provider, announced today that Karen Tindel has joined the company as a Senior Account Manager. Karen joins NetDocuments with more than fourteen years of business development and account management experience in the IT industry with nine of those years in the legal market.  Karen’s expertise in developing and strengthening relationships with clients will be utilized in her new role at NetDocuments as Senior Account Manager. Her energy and enthusiasm for understanding her clients’ unique needs…
  • Training from a Certified Trainer is Money Well Spent

    Marriott
    20 Mar 2014 | 1:51 pm
    You may not be aware, but NetDocuments has an ecosystem of certified trainers, consultants and technology experts. Our customer firms continually look to these certified partners to get the most value out of the NetDocuments service, and with four updates released per year, new features and functionality are hitting your people’s desk on a quarterly basis. Turn to our certified partners and they’ll keep you and your team up to speed. Now and again we like to highlight some of our partners. Below is an excerpt from a recent post Craig Huggart, a legal trainer and certified NetDocuments…
  • New Microsoft Office Integrations with ndOffice™

    Marriott
    19 Mar 2014 | 2:51 pm
    NetDocuments has reengineered native Microsoft Office integrations to function entirely inside the Office applications, including the streaming versions of Office 365 Web Apps. Metadata tagging (profiling), file open, file save and folder and workspace navigation are all now available directly within the Office application. “NetDocuments ndOffice brings document management inside Word, Excel, and Power Point to offer end users an integrated and seamless experience while working with NetDocuments,” said Leonard Johnson, vice president of marketing and product management at NetDocuments.
  • Mike Green and Paul Phillips from Nixon Peabody LLP Talking on Legal Technology and the Decision to Move to NetDocuments

    Marriott
    14 Mar 2014 | 10:24 am
  • add this feed to my.Alltop

    GetApp Learning Center

  • Promys PSA Review – PSA & Integrated Quoting Solution

    Stephanie Miles
    24 Apr 2014 | 3:35 am
    Promys PSA Review – With real-time inventory management and order fulfillment capabilities, Promys PSA makes it easier to track projects and support related work orders throughout their lifecycles For big customers handling big projects, proper planning and forecasting are incredibly important. Promys PSA offers cloud-based professional services automation software with built-in quoting tools. The solution can be utilized by organizations to meet CRM, quoting, billing, purchasing, project management, service management, help desk, resource scheduling, time tracking, expense tracking,…
  • Freshservice Review – A Modern Approach to IT Service Desks

    Stephanie Miles
    22 Apr 2014 | 2:51 am
    Freshservice Review – The online software turns on the autopilot for service desks, automatically handling mundane tasks, so that admins can focus their efforts on more important matters.  If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large organizations don’t typically handle. Now, an online ITIL service desk is trying to change that perception. Freshservice has come up with a refreshingly simple alternative to popular ITSM…
  • FinancialForce ERP Review – Financial Management on the Salesforce Platform

    Stephanie Miles
    21 Apr 2014 | 5:00 am
    FinancialForce ERP Review – The vendor has made the smart decision to build its solution on top of the Salesforce platform, making it incredibly easy for Salesforce clients to use FinancialForce ERP Mid-market organizations are continually looking for ways to increase operational speed and efficiency, and FinancialForce ERP is a cloud-based tool that can get them there. Built natively on the Salesforce platform, FinancialForce ERP provides enterprise resource planning tools that organizations can utilize to streamline their processes and ultimately reduce operating costs. In this…
  • [Interview] “We do one thing really, really well: invoicing” Patrick Dodd, President of Blinksale

    Mila Nikolova
    18 Apr 2014 | 2:56 am
    We had the pleasure of talking to Patrick Dodd, President of Blinksale, about the evolution of the company, the benefits of invoicing software for small businesses and the future of the product.    How does your solution differentiate from the products and services offered by competitors? Patrick Dodd: Blinksale’s strongest feature is the ease of use and simplicity. We do one thing really, really well: invoicing. Now, estimates are also part of that, but we take great pride in anything you send through Blinksale looking extremely professional. And it’s only going to get…
  • The Benefits of Mobile Device Management for All Company Sizes

    Jessica O' Loughlin
    17 Apr 2014 | 4:46 am
    As technology advances and mobile devices become more and more prominent in the workplace, Mobile Device Management has become a major consideration for businesses of all sizes. With an increased demand for MDM solutions has come an influx of cloud-based SaaS applications, implementing an over-the-air method of connecting multiple mobile devices, moving away from the previously used but less comprehensive EAS (Emergency Alert System). With the increased popularity of corporate mobile devices as well as BYOD (bring your own device) being used by businesses of all sizes, companies need a way to…
 
  • add this feed to my.Alltop

    A Passion for Research

  • 45% of Global Enterprises Are Running Production-Level Cloud Apps Today

    Louis Columbus
    29 Mar 2014 | 6:21 pm
    Microsoft’s latest study shows enterprises’ pace of cloud computing adoption continues to accelerate.  Nearly half of the respondents (45%) report they have cloud-based applications running in production environments.  58% report that they selectively target new applications and projects for cloud computing. Microsoft commissioned 451 Research to complete one of the most comprehensive global surveys to date of hosting and cloud computing, titled Hosting and Cloud Go Mainstream releasing the results earlier this month. The 74 page slide deck of results provides a wealth of insights…
  • Roundup Of Cloud Computing Forecasts And Market Estimates, 2014

    Louis Columbus
    23 Mar 2014 | 9:16 am
    By 2018, CIOs expect it to play a critical role in enabling their organizations strategic vision according to IBM’s latest study, Moving from the back office to the front lines – CIO insights from the Global C-suite Study. The IBM study and recent cloud computing forecasts and market estimates illustrate how quickly CIOs’ roles are changing. CIOs in high performance enterprises are increasingly seeing the world much more like their CEO counterparts.  Both are now focusing more on how cloud computing can improve customer engagement and operational performance while anticipating…
  • The Best Cloud Computing Companies And CEOs To Work For In 2014

    Louis Columbus
    3 Mar 2014 | 12:34 pm
    2014 continues to be a year marked by the accelerating hiring cycles across nearly all cloud computing companies. Signing bonuses of $3K to $5K for senior engineers and system design specialists are becoming common, and the cycles from screening to interviews to offers is shortening.  The job market in the cloud computing industry is leaning in favor of applicants who have a strong IT background in systems integration, legacy IT expertise, business analysis and in many positions, programming as well. One of the most common questions and requests I receive from readers is who the best…
  • Best- And Worst-Performing Cloud Computing Stocks Feb. 10th To Feb. 14th And Year-to-Date

    Louis Columbus
    16 Feb 2014 | 8:13 am
    The five highest performing cloud computing stocks year-to-date in the Cloud Computing Index are Akamai (NASDAQ: AKAM), F5 Networks (NASDAQ: FFIV), Juniper Networks (NYSE:JNPR), Fusion-IO (NYSE:FIO), Qualys (NASDAQ:QYLS) and Workday (NYSE:WDAY).  A $10K investment in Akamai on January 2nd of this year is worth $12,901 and $10K invested in F5 Networks is worth $12,509 as of market close yesterday.   IBM, Microsoft, Oracle and SAP share prices are included for comparison. Akamai delivered better-than-respected results for their latest fiscal quarter and year, gaining $436M in…
  • Why Cloud ERP Adoption Is Faster Than Gartner Predicts

    Louis Columbus
    14 Feb 2014 | 7:32 am
    A recent study completed by Gartner titled Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023 published on January 24, 2014, written by Nigel Rayner advises CIOs and application leaders of financial services institutions to “consider cloud ERP as a potential replacement for aging core ERP systems that are out of support or running on an old technology platforms (such as mainframes).“ The methodology is based on a survey of Gartner Research Circle members from North America, EMEA, APAC and Latin America from companies that range in size from $10M to $10B. Key take-aways of the…
  • add this feed to my.Alltop

    For Entrepreneurs Blog

  • Growth Hacking Free Trials: Time to Wow! is the key to success

    David Skok
    1 Apr 2014 | 5:00 am
    This article is part of a series titled “The Art & Science of Growth Hacking” that will be published over time. My thanks to Gail Goodman, the founder and CEO of Constant Contact for introducing me to this concept. Free trials and freemium products are two of the best ways to sell your product. They […]
  • That’s a nice little $40M ecommerce company you have there. Call me when it scales

    Josh Hannah
    26 Mar 2014 | 7:44 am
    It will surprise a lot of entrepreneurs to learn that building an e-commerce business with $10 million to $20 million in revenues is not that hard. It also surprises many to learn that it’s not actually that valuable. This is in stark contrast to, say, a SaaS business, which is very difficult to build to […]
  • Building smarter software: Proactively deliver insights

    David Skok
    16 Dec 2013 | 5:30 am
    Three years ago I spent a lot of time looking at SaaS business intelligence companies. I loved what I saw in the demos: easy data connections, slick looking graphs, powerful drill down tools and custom dashboards made the tools look like no-brainers. And then I began my diligence calls. All of these bells and whistles […]
  • Manage Customer Success to Reduce Churn

    David Skok
    5 Nov 2013 | 5:30 am
    The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and […]
  • 2013 Pacific Crest SaaS Survey

    David Skok
    4 Sep 2013 | 5:00 am
    We worked together with Pacific Crest, an investment banking firm with a specific focus on SaaS, to survey 155 SaaS companies on a variety of topics such as growth rates, CAC (cost to acquire a customer), gross margins, churn rates, etc. The goal of the survey is to provide useful operational and financial benchmarking data. […]
  • add this feed to my.Alltop

    Totango Blog

  • Box’s S-1: The Customer Success Perspective

    Guy Nirpaz
    22 Apr 2014 | 10:34 pm
    Since Box filed its S-1, there has been a lot of debate online about the health and viability of its business. Last week, Tien Tzuo of Zuora penned a strong defense of Box’s founder Aaron Levie, which I think is worth commenting on. A lot of the discussion online has centered around Box’s heavy sales and marketing spend — as much as 137% of revenue. When you look at sales and marketing spend compared to growth in ARR, the numbers are even more striking. As per Tien’s analysis, in the quarter ended Oct 31, 2013, Box spent over $2 in sales and marketing to acquire $1 of ARR growth.
  • Zuora’s Customer Success Blueprint

    Guy Nirpaz
    17 Apr 2014 | 6:05 am
    One of the most engaging sessions at the Customer Success Summit 2014 was given by Tien Tzuo, founder and CEO of Zuora (the subscription billing company). Tien brilliantly described the process Zuora went through as a company by identifying customer success failures and challenges, regrouping and coming up with a Customer Success blueprint which is the operations guide for the company today. It all started with a “glamping” off-site where no one could get any cell reception (no distractions!) to walk through the process of what their customers went through when using their…
  • 6 Customer Success Secrets

    Guy Nirpaz
    14 Apr 2014 | 9:45 am
    In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto. If you are familiar with the agile software development manifesto will see a similar presentation style (visuals are updated to 2014 though). The Customer Success Manifesto should be viewed as 6 rules for great customer success. I’ve decided to work on a crisp defintion for the term Customer Success by defining what it is and what it is not for myself first and foremost for Totango’s team and customers and the industry in general. Customer Success Summit: Customer…
  • It’s a wrap: Customer Success Summit 2014 recap

    Ellis Luk
    24 Mar 2014 | 5:41 pm
    We’ve come a long way from our humble beginnings since our inaugural Customer Success Summit exactly a year ago. Here are some fun facts from this year’s event! Over 400 registrants participated at the Summit, from 35 cities in 8 countries More than 180 unique livestreamers joined the event remotely (including one in his Porsche) More than 640 unique tweets about the content and speakers were generated using #CSsummit 5 Customer Success Heroes were honored by peers and customers alike! Top tweeters of the event: @lincolnmurphy @TweetsByGini @ChadTev @bpluskowski Yes, that’s…
  • Customer Success Summit: Congratulations to our Customer Success Heroes!

    Ellis Luk
    20 Mar 2014 | 6:08 pm
    Once again, a massive congratulations to our customer success heroes – winners of the Totango Customer Success Hero Award – who were recognized at the Customer Success Summit yesterday by peers and customers for exceling in Customer Success and pushing the envelope in defining the customer success role. They were selected out of over 100 nominations based on the innovation they brought to customer success. Some were nominated by peers, others were nominated by customers they had helped. In case you missed the memo, they are: Katie Gaston, Central Desktop April Reed, Entelo Denise…
 
Log in