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  • Best Practice Trends for Nonprofit Organizations – Outcome Measures

    Intacct's View from the Cloud
    14 Jan 2015 | 9:55 am
    Today we are kicking off a multi-part blog series that will focus on trends and related best practices for strengthening the health, influence, and sustainability of your nonprofit organization. With data, research studies, and thought leadership commanding attention for everything from outcome measures to competition for funding, I’ll try to help you boil down the basics to simplify your focus and planning. We’ll start with the hot topic of outcome measures, and then follow that up with posts covering funding flexibility, scalability, and automation. If you have any follow-up questions…
  • Mark Craddock Joins NetDocuments to Lead Sales Efforts in EMEA as Global Cloud-Based Document Management Adoption Continues to Rise

    The NetDocs Blog
    19 Jan 2015 | 10:00 pm
    Salt Lake City, UT – Mark Craddock, a leading industry professional in technical management and sales, has joined NetDocuments as Director of Sales in EMEA, and will lead international efforts to continue educating the market on the advantages of a modern, cloud-based document and email management solution. With over 25 years in IT and business development, Mark will be a valuable resource as an expert in cloud-based document management and law firm technology strategy.
  • The best project management and planning apps for Android

    GetApp Learning Center
    Stephanie Miles
    22 Jan 2015 | 9:00 pm
    With more employees bringing their mobile devices to work, it’s inevitable that popular project management platforms are developing and integrating an Android-friendly (or iPad and iPhone-friendly) version of their software. This is especially critical as more business is being conducted outside the office or on-the-go. Below are some Android apps that provide an easy way to keep on top of your projects while out of the office. Podio Podio’s Android app allows users to keep up on projects and tasks, as well as manage contacts via mobile devices. Podio prides itself on customization and…
  • Where Big Data Jobs Will Be In 2015

    A Passion for Research
    Louis Columbus
    25 Jan 2015 | 8:14 am
    Demand for Computer Systems Analysts with big data expertise increased 89.9% in the last twelve months and 85.40% for Computer and Information Research Scientists. Demand for Python programming expertise increased 96.9% in big-data related positions in the last twelve months. These and other key insights are from a recent analysis completed of big data hiring trends using WANTED Analytics, the leading provider of data analytics on the workplace.  For purposes of this analysis, the term “big data” is comprised of the four skill sets of data analysis, data acquisition, data mining and…
  • Inspiration For Event Organisers In February

    Ticket Tailor Blog
    Sarah Bennett
    21 Jan 2015 | 8:13 am
    It’s almost February, the shortest month. Winter’s still got its icy grip on us and we’re not quite into the Spring/Summer events’ rush. Use February as the month that you get organised for the year ahead. If you’re an event organiser, here are our handy hints on how you can get inspired in February. If you lived in Ancient Rome, you’d know that February or “Februarius” is the month of purification. Take heed from the Romans and use this month to clear-out and refresh: Revamp your social media: Plan a strategy, ditch what isn’t working and…
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    Intacct's View from the Cloud

  • Best Practice Trends for Nonprofit Organizations – Outcome Measures

    14 Jan 2015 | 9:55 am
    Today we are kicking off a multi-part blog series that will focus on trends and related best practices for strengthening the health, influence, and sustainability of your nonprofit organization. With data, research studies, and thought leadership commanding attention for everything from outcome measures to competition for funding, I’ll try to help you boil down the basics to simplify your focus and planning. We’ll start with the hot topic of outcome measures, and then follow that up with posts covering funding flexibility, scalability, and automation. If you have any follow-up questions…
  • Intacct How-To Series: Tips to Grow Your Business to a Global Structure - Part 3

    22 Dec 2014 | 6:24 am
    In my last blog post, I covered the importance of performing analysis within the system of record and how increased visibility can help unlock insights to better manage your multi-entity business. In this blog post I will focus on the importance of controls and user permissions in a growing business.In my time as a financial auditor I had countless conversations with CFOs and controllers on the topic of financial controls. As you may have guessed, it was rarely a fun conversation. Larger clients with established internal audit and risk departments were akin to having these conversations and…
  • Intacct How-To Series: Tips to Grow Your Business to a Global Structure - Part 2

    19 Dec 2014 | 10:07 am
    In my last blog post, I covered how automation can help your business scale from single entity to a complex global structure whilst saving time, increasing accuracy, and reducing risk. In this blog post I will focus on the importance of visibility to support your business growth.In a recent article in CFO magazine, Frank Friedman, CEO of Deloitte LLP, writes about why analytics should be owned by the CFO. One of his main points is that in order to tell “an effective story with analytics means the data underlying the insights must be unimpeachable.” At Intacct we believe that to provide a…
  • Intacct How-To Series: Tips to Grow Your Business to a Global Structure - Part 1

    18 Dec 2014 | 7:00 am
    Last month at our user conference, Intacct Advantage 2014, I sat down with about twenty of Intacct’s customers to talk about the challenges they faced prior to switching to Intacct. One key theme from these conversations was the pain of running a multi-entity business. Customers relayed that their original financial system worked well under a single location but quickly became a liability as the business structure became more complex. As companies grow transaction volumes and hold more data, retaining financial data for entities in separate data files and using consolidation spreadsheets…
  • Post-Intacct Advantage Synopsis with Brian Terrell

    17 Dec 2014 | 7:00 am
    BTerrell Group was a Platinum Sponsor for Intacct Advantage 2014, which wrapped up about a month ago. Now that the dust has settled and everyone has had a chance to get back to the business of selling Intacct, I thought it would be a good time to sit down with Brian Terrell, Managing Partner of BTerrell Group, and discuss his reflections on the conference.BRITTANY BENSON: What was the most exciting thing that happened at Intacct Advantage 2014 and why?BRIAN TERRELL: For those of us attending Intacct Advantage 2014 from BTerrell Group, we enjoyed presenting Workforce Go! to the…
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    The NetDocs Blog

  • Mark Craddock Joins NetDocuments to Lead Sales Efforts in EMEA as Global Cloud-Based Document Management Adoption Continues to Rise

    19 Jan 2015 | 10:00 pm
    Salt Lake City, UT – Mark Craddock, a leading industry professional in technical management and sales, has joined NetDocuments as Director of Sales in EMEA, and will lead international efforts to continue educating the market on the advantages of a modern, cloud-based document and email management solution. With over 25 years in IT and business development, Mark will be a valuable resource as an expert in cloud-based document management and law firm technology strategy.
  • Invest in Human Capital to Protect and Extend Your Firm’s Brand

    19 Jan 2015 | 9:29 am
    It’s no surprise we focus on technology topics – after all, we’ve been developing, selling, supporting, and enhancing our content management software for over a decade. Legal technology and cloud computing have brought incredible opportunity for firms to invest in their technology infrastructure with the promise of returns …but what about the people in your firm?
  • Am Law 100 Firm Pillsbury Winthrop Shaw Pittman LLP is implementing NetDocuments for Cloud-Based Document Management

    14 Jan 2015 | 3:00 am
    Pillsbury, a leading New York based firm with more than 1,500 people and 18 offices, is switching from iManage to NetDocuments for cloud-based document management Lehi, UT – January 14, 2015 – NetDocuments, the leading Software-as-a-Service (SaaS) content management service provider for law firms, announced today that Pillsbury, a New York-based Am Law 100 firm, will soon replace HP Autonomy FileSite with NetDocuments Software-as-a-Service (SaaS) offering for cloud-based document management.
  • Reducing the Burden of Email Influx: NetDocuments Email

    13 Jan 2015 | 11:14 am
    Email is overwhelmingly attached to our business lives as it is one of the primary forms of collaboration in our everyday dealings.  The recent issue surrounding email in law firms is how to manage all of them.  We recently highlighted ILTA’s 2014 technology and purchasing surveys, where email management was listed as one of the most pressing technology issues in law firms today.  This is because, in the past, attorneys have struggled to strategically file, manage, search, and access email, mostly due to the lack of technology available to do so.  NetDocuments’ recent…
  • NetDocuments Acquires Decisiv Email Technology and Team from Recommind

    6 Jan 2015 | 4:00 am
    Company takes a bold step forward in revolutionizing the legal technology industry Salt Lake City, UT – January 6, 2015 – NetDocuments, a leading cloud-based document and email management service, today announced the acquisition of Decisiv Email from Recommind, an information intelligence company focused on advanced analytics for discovery and investigations. This acquisition includes Decisiv Email’s development team as well as the technology. Decisiv Email is a mature, enterprise-grade email management solution with years of technology development in intelligent, predictive email…
 
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    GetApp Learning Center

  • The best project management and planning apps for Android

    Stephanie Miles
    22 Jan 2015 | 9:00 pm
    With more employees bringing their mobile devices to work, it’s inevitable that popular project management platforms are developing and integrating an Android-friendly (or iPad and iPhone-friendly) version of their software. This is especially critical as more business is being conducted outside the office or on-the-go. Below are some Android apps that provide an easy way to keep on top of your projects while out of the office. Podio Podio’s Android app allows users to keep up on projects and tasks, as well as manage contacts via mobile devices. Podio prides itself on customization and…
  • The best project management and planning apps for iPhone and iPad

    Stephanie Miles
    20 Jan 2015 | 4:00 am
    There are lots of great project management and planning tools in the SaaS world, but not all of them cater to a need for remote access from devices like an iPhone or iPad. The ability to access, contribute to, organize, and edit projects using your iPhone or iPad is essential for a SaaS company, especially when you consider new trends like Bring Your Own Device (BYOD). Luckily, a lot of the best project management and planning applications have native apps for iOS (and Android) that make working across devices seamless. Here are some of the best project management apps for iPhone and iPad…
  • 2015: The year (we hope!) cybersecurity is taken seriously

    Matt Mullarkey-Toner
    20 Jan 2015 | 12:47 am
    It was nearly impossible to look at a newspaper or media outlet in 2014 without seeing a story about cybersecurity. Various news organizations had their home pages and Twitter accounts vandalized, 233 million eBay users had their account info comprised, and Sony Pictures suffered a high profile attack that compromised most, if not all, of its company data. These incidents don’t follow one specific pattern or method, but include a combination of human error and full-on attacks. It’s safe to say: cybersecurity needs to be a priority in 2015. With that in mind, here are a few things to keep…
  • Can Facebook at Work, work?

    Suzie Blaszkiewicz
    16 Jan 2015 | 8:05 am
    The long-held opinion of Facebook as a corporate time-waster may soon be a sentiment of the past. Facebook at Work (FaW) hopes to be the next big player in the enterprise social networking world. The service, which was released to a small test group of companies and on a limited mobile release for iPhone and Android, aims to compete with software such as Yammer, Slack, Convo, and SocialCast. The question is, given its time-draining rep in the workplace, along with a slew of security concerns and constantly changing privacy policies, can Zuckerberg get enough resources and momentum behind…
  • How to leave a software review on GetApp

    Sancar Sahin
    16 Jan 2015 | 4:39 am
    Arguably, one of the most valuable business outcomes to have come out of the internet age, for both vendors and customers alike, is the ability to make more informed choices when purchasing a product. As buyers, recipients of a service or simply curious researchers, we now have access to millions of opinions from around the world. If you’ve ever benefitted from another person’s online review, think how your own experience could help others. Here at GetApp, we’ve been working within the SaaS (Software as a Service) industry for some time now and have been lucky enough to…
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    A Passion for Research

  • Where Big Data Jobs Will Be In 2015

    Louis Columbus
    25 Jan 2015 | 8:14 am
    Demand for Computer Systems Analysts with big data expertise increased 89.9% in the last twelve months and 85.40% for Computer and Information Research Scientists. Demand for Python programming expertise increased 96.9% in big-data related positions in the last twelve months. These and other key insights are from a recent analysis completed of big data hiring trends using WANTED Analytics, the leading provider of data analytics on the workplace.  For purposes of this analysis, the term “big data” is comprised of the four skill sets of data analysis, data acquisition, data mining and…
  • Ten Ways Big Data Is Revolutionizing Manufacturing

    Louis Columbus
    14 Dec 2014 | 6:13 pm
    McKinsey & Company recently published How Big Data Can Improve Manufacturing which provides insightful analysis of how big data and advanced analytics can streamline biopharmaceutical, chemical and discrete manufacturing. The article highlights how manufacturers in process-based industries are using advanced analytics to increase yields and reduce costs. Manufacturers have an abundance of operational and shop floor data that is being used for tracking today.  The McKinsey article shows through several examples how big data and advanced analytics applications and platforms can deliver…
  • 84% Of Enterprises See Big Data Analytics Changing Their Industries’ Competitive Landscapes In The Next Year

    Louis Columbus
    28 Nov 2014 | 10:37 pm
    87% of enterprises believe Big Data analytics will redefine the competitive landscape of their industries within the next three years. 89% believe that companies that do not adopt a Big Data analytics strategy in the next year risk losing market share and momentum. These and other key findings are from a Accenture and General Electric study published this month on how the combination of Big Data analytics and the Internet of Things (IoT) are redefining the competitive landscape of entire industries. Accenture and GE define the Industrial Internet as the use of sensor, software,…
  • The Top 100 Enterprise Analytics Startups Of 2014

    Louis Columbus
    22 Oct 2014 | 2:50 pm
    With the potential of removing legacy IT silos and freeing up valuable data to gain greater insights into their operations, enterprises continue to invest heavily in analytics.  Providing powerful analytics tools to business analysts who can get to work immediately on complex challenges instead of having to wait for ITs’ often over-committed resources is also driving analytics market growth. The better a business unit or division gets at understanding their own business, the faster they change their future. Analytics Are Streamlining Industry Value Chains Across every area of an…
  • Gartner’s Top 10 Strategic Technology Trends For 2015

    Louis Columbus
    22 Oct 2014 | 1:56 pm
    Gartner presented their top 10 strategic technology trends for 2015 at their annual Gartner Symposium/ITxpo 2014 held in Orlando earlier this month.  Computing Everywhere, the Internet of Things (IoT) and 3D Printing are projected to be the three most important strategic technology trends in 2015. 3D Printing Will Continue To Revolutionize Prototyping And Manufacturing   3D printing is forecast to reach a tipping point in the next three years due to streamlined prototyping and short-run manufacturing. Improving time-to-market, ensuring greater accuracy of highly customized products, and…
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    Ticket Tailor Blog

  • Inspiration For Event Organisers In February

    Sarah Bennett
    21 Jan 2015 | 8:13 am
    It’s almost February, the shortest month. Winter’s still got its icy grip on us and we’re not quite into the Spring/Summer events’ rush. Use February as the month that you get organised for the year ahead. If you’re an event organiser, here are our handy hints on how you can get inspired in February. If you lived in Ancient Rome, you’d know that February or “Februarius” is the month of purification. Take heed from the Romans and use this month to clear-out and refresh: Revamp your social media: Plan a strategy, ditch what isn’t working and…
  • How Adamotions Sell Tickets Online

    Sarah Bennett
    14 Jan 2015 | 12:00 am
    When it comes to telling you about the benefits of selling tickets online with Ticket Tailor, is there anyone better placed than our clients? Adam Taffler, Founder of Adamotions uses Ticket Tailor to sell tickets for unique events including their Burns Night and Ceilidh (Burns Baby Burns!), coming up on the 23rd January. Here’s what Adam has to say: What Can We Expect From Adamotions? “We set up Adamotions for people who aren’t satisfied with a passive experience. We are all about giving people unique things in unusual places. We have done everything from taking people on…
  • 2014 Round Up

    Jonny White
    6 Jan 2015 | 4:51 am
    2014 was a great year for Ticket Tailor and we couldn’t have done it without the support of our clients, so thank you very much! I had lost track of all the great things that happened so I thought I’d sum them up in a blog post. We are also very excited about 2015 and the opportunities to improve Ticket Tailor further. New features of 2014 Stripe integration We added support for taking payments for ticket sales via Stripe as an additional option to PayPal. Stripe is becoming a really popular payment system as it’s really easy to use, they pay out within 7 days, and it looks great…
  • New Feature Announcement: Auto-hiding Tickets

    Sarah Bennett
    5 Jan 2015 | 8:01 am
    When you’re planning an event, you’ve got your hands full and time is precious. The last thing you want to do is to have to login to put tickets on and off sale. That’s why we’ve introduced our new time-saving feature: Auto-hiding tickets. You can now “Auto-hide” tickets based on three options: 1. Hide until a set date and time 2. Hide after a set date and time 3. Hide when the tickets are sold out Why The Auto-hide Feature Rocks As the event organiser, you can schedule when tickets are available. For example, “Early Bird” tickets can automatically be hidden…
  • 5 Tips On How To Convert Your Social Media Following Into Ticket Sales

    Sarah Bennett
    19 Dec 2014 | 6:36 am
    Running active social media accounts is now deemed to be the most effective form of cheap marketing for business. Selling tickets to your social media followers isn’t easy and it’s not always obvious how to do it. Here are 5 Ticket Tailor tips on how to sell tickets by converting your social media following: 1. Engage Your Followers Don’t focus on the hard sell. Engage your followers by sharing news, relevant information and by asking questions. Just who would they like to see at your venue? What’s the best gig they’ve ever been to? Who would be their ultimate dinner party guest?
 
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    Totango Blog

  • And the winner is… Totango!

    Amanda Saunders
    23 Jan 2015 | 8:11 am
    Award season is upon us and Totango emerges early as a winner in this year’s CRM Watchlist. For those who aren’t familiar with this report by Paul Greenberg, the CRM Watchlist is an impact award looking at which companies have made the most impact in the market in 2014 along with those who are anticipated to make even more impact from 2015 through 2017. This is Totango’s second year in a row being on the list and we’re excited to see the impact we’re having on the market especially within our customer base. “To win this, you have to be a formidable presence in the market”…
  • Why should you attend Customer Success Summit?

    Amanda Saunders
    20 Jan 2015 | 7:12 am
    While conferences are a great place to learn best practices that you can leverage in your career, sometimes it’s hard to know which ones are worth the time and money, and which are really just a glorified party. With our 3rd Annual Customer Success Summit coming to San Francisco on March 23-24 we wanted to help people who are considering attending see if it’s the right show for them. If you agree with any of the following…  Customer retention is not my problem, I just need to focus on new customer acquisition  I’m an expert in customer success, I see no need to learn best…
  • The Loyalty Link: Marketing to Engage and Retain

    Amanda Saunders
    19 Jan 2015 | 10:38 am
    Written by Lori Carr from Lori Carr & Associates. Customer engagement and retention marketing is an uncommon but very promising approach for creating customer value and enhanced profits while preserving existing revenues. Connecting with current customers using customer-centric, data-driven approaches to reach out, on an individual basis, at precisely the right time with exactly the right information, is a specific and effective way to promote customer loyalty. Interactions that educate current customers, stimulate use of your product, uncover new needs and expansion opportunities, or…
  • Customer Success Predictions for 2015

    Guy Nirpaz
    30 Dec 2014 | 10:16 am
    2014 has come to an end and it’s amazing to look back and see the phenomenal growth we experienced in the customer success industry last year. Working with hundreds of SaaS companies, I personally saw customer success elevated as a top priority, not only at the departmental level but also at the board and executive levels. Last year we saw Salesforce throw its hat in the ring and coverage from top-tier analyst firms like Forrester, all pointing to the emergence of Customer Success as a critical philosophy and discipline within SaaS organizations. The continued growth of SaaS offerings in…
  • 4th Annual SaaS Metrics Report: Disconnect between intentions and reality?

    Kaiser Mulla-Feroze
    22 Dec 2014 | 7:46 am
    We’re happy to release the results of our annual SaaS Metrics Survey. This year we received over 500 responses, a 100% increase from last year – in itself a sign that the topic of metrics and key performance indicators is top-of-mind for a lot of SaaS professionals. The survey covered SaaS companies ranging in size from early-stage startups to established businesses with over $100M in revenue. View the full report here. This is the fourth year we’ve conducted this survey, giving us some unique insights into SaaS trends. Here are the key takeaways from this year’s report: SaaS metrics…
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    Pierre Lechelle

  • You probably have inaccurate Traffic Sources in your Analytics. Discover why.

    Pierre Lechelle
    29 Dec 2014 | 8:30 am
    A few days ago, my last article was featured on GrowthHackers.com. It generated valuable traffic and helped promote the article. Several days later, I logged into Google Analytics for a routine check. I couldn’t see any referral traffic from GH.com, although it was clear that the traffic came from there. Why didn’t Google Analytics track the referrals and […] Cet article You probably have inaccurate Traffic Sources in your Analytics. Discover why. est apparu en premier sur Pierre Lechelle.
  • 10 Trends for Startup Marketing in 2015

    Pierre Lechelle
    17 Dec 2014 | 6:49 am
    Marketing is evolving very quickly. Marketers need to evolve as well. Your competitors will and if you don’t, they’ll beat you. And you don’t want that. 2015 is going to see a lot of improvements in terms of Marketing. Following these trends will help you to stay on top of your marketing and develop your sales […] Cet article 10 Trends for Startup Marketing in 2015 est apparu en premier sur Pierre Lechelle.
  • Startups: should you focus on SEO?

    Pierre Lechelle
    30 Oct 2014 | 4:56 am
    One of the main mis-conception about SEO and Content Marketing is the necessary time required to generate results. Creating and implementing a SEO strategy takes plenty of time. You might not see result in the first few months. Some people might not even see results in the first year. So what about using SEO as […] Cet article Startups: should you focus on SEO? est apparu en premier sur Pierre Lechelle.
  • Business Startup Checklist: 45 Steps to Build the Perfect Startup

    Pierre Lechelle
    6 Oct 2014 | 1:08 am
    Building a startup is not an easy task. It’s challenging and hard-work. During the last 20 years, plenty of startups saw the light, and we can see patterns to emerge. People who grew their startups to billion dollars companies mainly followed the same process. This article is about to give you the key to success in order to […] Cet article Business Startup Checklist: 45 Steps to Build the Perfect Startup est apparu en premier sur Pierre Lechelle.
  • Branding for Startups

    Pierre Lechelle
    22 Sep 2014 | 6:57 pm
    Last night, while I was sleeping, I ended up dreaming about Coca-Cola. Don’t ask me why. I don’t know why. What’s fascinating about this dream is that I was dreaming about a brand, and it wasn’t the first time… Sometimes, brand can be so much rooted into your brain that you think about them at […] Cet article Branding for Startups est apparu en premier sur Pierre Lechelle.
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    The SaaS Marketing Agency » SaaS Marketing Blog

  • How to select the right marketing agency for your SaaS business

    Alex Cohen
    13 Jan 2015 | 8:29 am
    It’s a big choice We all need to make choices about the suppliers we source services from for our businesses. Perhaps one of the most important choices you need to make is selecting the right marketing agency. For many SaaS businesses, marketing services are pivotal to plans for growth and continuing success. Marketing isn’t just another service. It is often a meeting of minds. You need to look at marketing as you would any other professional service. It’s valuable; a good marketing agency is as essential as a good legal firm. Here is a process that helps to select a…
  • Golden goose or marketing turkey: 8 marketing predictions for SaaS businesses in 2015

    Alex Cohen
    26 Nov 2014 | 8:59 am
    Prediction time again SaaS is a fairly unique business model. Frequently, there are no boxes or bricks. SaaS businesses can just exist in the virtual world, digitally enabled in practically every aspect. This means they need to be as sharp (if not sharper) than anyone else when it comes to digital marketing. As the end of the year rolls into sight, many SaaS vendors will be wondering what the next 12 months holds. Here we help interpret how some of the marketing trends we’ve seen develop over recent times may play out next year. 1. Demand for ROI SaaS businesses rely on leads generated in…
  • How to work out ROI from marketing SaaS

    Alex Cohen
    10 Nov 2014 | 10:48 am
    So how do you work out the ROI? Many SaaS businesses ask this, believing marketing is a dark art or just ‘fluffy, brand building’. It’s also surprising how many people believe marketing is an optional business activity. However, it’s a fact that marketing is a major component of any MBA programme. And just like any other, a successful SaaS business needs to have a good idea of the numbers. Luckily for online software businesses much of the data we need is locked into the systems and processes we use. Online, digital marketing channels, the pivotal role of the website and…
  • 30 Call to Actions to test on your SaaS website

    Alex Cohen
    6 Nov 2014 | 12:23 am
    Do you think you’re just limited to Free Trial or Book Demo as call to actions (CTAs) to test on your SaaS website? Think again, here are 30 to get you started with: Free Trial Book Demo Try it now Give us a call Request a call back Call sales Talk to us Free consultation Free audit Free review Sign up Get started Start for free Sign up with Facebook/LinkedIn/Twitter Click here Buy online Start (verb for product name) Try the demo now Make the switch Register today Create my account See for yourself Check it out Become a member Click to look inside Request a quote Get instant access See how…
  • 7 elements to split test on your SaaS website

    Alex Cohen
    23 Oct 2014 | 6:41 am
    The website is the marketing hub of a SaaS business, for many it’s their lead generation tool, for some it’s their only sales tool. It’s therefore essential your website has as high a conversion rate as it possibly can. Split-testing your SaaS website is a great way to increase conversion rates; small incremental improvements can add up over time. What would doubling or trebling your conversion rate do for your SaaS business? Here are 7 things you can split test on your SaaS website: On the home page: 1. Headlines: Different tones of copy (fun vs professional) for example, or different…
 
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    Latest blog entries

  • The Service Desk and Relationship Management: All You Need Is Love

    20 Jan 2015 | 1:59 am
    “Hi, just calling to say everything is working great today!” said no Service Desk caller. Ever. Like it or not, your customers have a relationship with IT. Sometimes good; sometimes bad.  They are built over time, one interaction at a time. The truth is, every call to the Service Desk either builds it up or tears it down. In reality, we are all Relationship Managers, and everything we do affects those relationships. Researchers have identified universal factors that shape all relationships. Successful Service Desks apply these principles of human behavior to relationship management.
  • 15 ITSM Tips for 2015 - Part 2

    13 Jan 2015 | 2:45 am
    In my blog last week, I recommended 6 tips that you might like to consider as New Year’s Resolutions. They were all about things you can do for your IT organization. This week, I would like to continue with 9 more tips (making a convenient 15 for 2015!) that deal with things you can do for yourself, for your own professional development, and to help protect valuable information. Here we go - Read More
  • 15 ITSM Tips for 2015 - Part 1

    6 Jan 2015 | 3:41 am
    As 2014 draws to a close I’ve started to think about what’s going to be important for IT service management (ITSM) professionals in 2015. Here are 15 tips that you might like to consider as New Year’s Resolutions for 2015. Some of these tips are focussed on improving IT service management or information security management to help your IT organization, and others will help with your personal development as an IT professional, but all of them will help to improve how you deliver IT services to your customers in 2015. Read More
  • 2014 in (Content) Review

    30 Dec 2014 | 1:33 am
    One year ago, at the end of 2013, we were at the cusp of something new with the SysAid Blog. The plan for 2014 was to concentrate on publishing best practices, which would be applicable not only to SysAid customers, but to all IT professionals too. Our aim was to bring true value to the IT service management (ITSM) community on a global level. Read More
  • What’s the Future of Corporate IT and ITSM?

    16 Dec 2014 | 1:06 am
    While we were at FUSION, the joint itSMF USA and HDI IT service management (ITSM) conference, we asked a number of the IT and ITSM professionals in the Expo Hall three quick questions about the future of IT: Where do you see the corporate IT department in five years’ time? With the consumerization of IT continuing to drive employee expectations of corporate IT, how will this potentially disrupt the way companies deliver IT? What IT process or activity is the most important in creating superior user experiences to boost user/customer satisfaction? We also tweeted the survey a few times…
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