SaaS

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  • SaaS Inside Sales Benchmarks Survey | Take It!

    Chaotic Flow by Joel York
    Joel York
    11 Nov 2014 | 7:25 am
    Tweet Me!As many of you may know, Trish Bertuzzi and the folks over at the Bridge Group publish a lot of great stuff on Inside Sales strategy and operations, including inside sales compensation benchmarks, lead development rep best practices, outbound selling strategies, and on an on. Their upcoming 2015 Inside Sales Metrics and Compensation report will feature expanded coverage and focus of SaaS inside sales benchmarks in an extra effort to service the SaaS community. But the numbers are only as good as the data, so I’m reaching out to all my SaaS sales colleagues to TAKE THE SURVEY!!
  • Intacct Proven as a Top Rated Solution Amongst User Community Reviews

    Intacct's View from the Cloud
    14 Jul 2015 | 9:05 am
    Customer satisfaction has long been a trending topic; recently though, the wins and war stories have become more widespread and more personal. People want to be delighted—for the most important purchases, people want that delight to be all but guaranteed.But it’s sometimes hard to trust what is actually going to live up to the hype, do what it says and will, and most importantly, delight. It’s of little surprise that B2C user review sites like Yelp and TripAdvsior are often utilized when making everyday choices from where to get the best Thai food to the best-rated activities in Boston.
  • Aligning SaaS Customer Acquisition

    Chaotic Flow by Joel York
    Joel York
    21 Jul 2015 | 9:55 am
    Tweet Me!SaaS businesses can be overwhelmingly complex. If the multi-tenant, cloud-based technology isn’t enough, there’s the recurring revenue model which creates all kinds of challenges from accounting to sales compensation to funding. Then, there’s the marketing. Getting noticed on the Internet gets harder every year and almost every SaaS product category has a crowded field of competitors. And of course there is mobile, which should come first right? In my own SaaS experience, be it scaling a sales and marketing team, consulting for SaaS startups or bootstrapping my…
  • Desired Outcome is a Transformative Concept

    SaaS Growth Strategies
    Lincoln Murphy
    29 Jul 2015 | 8:28 am
    One of the most powerful concepts I’ve ever come across in business is the idea of the customer’s Desired Outcome. And if you’re thinking “one of the most powerful concepts in business” seems like a pretty hefty charge, you’re right; this concept has transformational properties. When I first introduced Desired Outcome, I explained that this idea came about as a simple replacement for “what does Success mean to your customer?” But it’s so much more than that… let’s dig in a bit. Quick Refresher on Definition of Customer Success…
  • Leading Kentucky Law Firm, McBrayer, McGinnis, Leslie & Kirkland, PLLC, Selects NetDocuments after Extensive Due Diligence Process

    The NetDocs Blog
    21 Jul 2015 | 7:49 am
    Salt Lake City, UT –  McBrayer, McGinnis, Leslie & Kirkland (McBrayer) PLLC, Kentucky’s leading law firm, has chosen NetDocuments for their document and email management after an extensive search for a software platform that would coincide with the firm’s overall objectives of modernity, customer service, and productivity. Their due diligence process concluded that NetDocuments would more efficiently streamline processes that the firm previously struggled to optimize consistently. With its modern platform and easy-to-use interface, NetDocuments was a practical choice for the…
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    Intacct's View from the Cloud

  • Intacct Proven as a Top Rated Solution Amongst User Community Reviews

    14 Jul 2015 | 9:05 am
    Customer satisfaction has long been a trending topic; recently though, the wins and war stories have become more widespread and more personal. People want to be delighted—for the most important purchases, people want that delight to be all but guaranteed.But it’s sometimes hard to trust what is actually going to live up to the hype, do what it says and will, and most importantly, delight. It’s of little surprise that B2C user review sites like Yelp and TripAdvsior are often utilized when making everyday choices from where to get the best Thai food to the best-rated activities in Boston.
  • Announcing the launch of the Intacct Community!

    13 Jul 2015 | 8:00 am
    We are excited to share that Intacct is launching a new online Community! What?The New Intacct Community Will replace our existing Support PortalWill continue to have the same functionality but will have a completely updated look and feelIs designed to answer questionsWill foster collaboration and provide resources, 24/7Will also feature ‘Chatter’ feeds that allow you to ask and answer questionsHow?We invite you to join the conversation! Simply register here to participate! Already registered on our former support portal? Simply login!Benefits?The Community provides a space for you to…
  • Looking Ahead - A Chat with Rob Reid

    9 Jul 2015 | 8:00 am
    I recently sat down with Robert Reid, CEO of Intacct, to discuss the expectations today's CFOs have, what's ahead for Intacct, and how to create a customer-centric organization.Brittany Benson: Selling financial software to accountants and CFOs isn’t easy – they have high expectations. What do you think it is about Intacct that they embrace so much?Robert Reid: CFOs in today’s world certainly have high expectations; they do their jobs in a dynamic world with change. This requires them to be agile and to conform to standards but also deal with the fluctuation and the uncertainty of the…
  • Meet the User Experience Team at Intacct

    11 Jun 2015 | 8:00 am
    I recently spoke with Shara Barnett, the manager of the User Experience (UX) group at Intacct, on the recent growth in the team and the increased emphasis on design thinking and ease of use at Intacct.BRITTANY BENSON: Shara, can you tell me a little bit about the user experience group at Intacct and why it’s so important to our organization?SHARA BARNETT:Sure! Intacct realizes the strategic importance of user experience (UX) and we have recently been ramping up the team exponentially. When we think about creating a great Intacct user experience, we really want to understand how our Intacct…
  • 5 Questions CFOs Need to Ask

    9 Jun 2015 | 8:00 am
    A recent survey of Fortune 1000 CFOs found that the vast majority—81%—felt they worked at companies that viewed their finance operation as a “strategic business partner,” involving the CFO in top-level decision-making as never before.It’s truethe CFOs job can be complex and ever-changing; yet one thing stays consistent—the need to successfully lead and manage an effective finance team. This means reporting accurate and timely historical financial information for the organization, deciding where and how to invest the company’s money, and strategizing and forecasting.With this…
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    Chaotic Flow by Joel York

  • Aligning SaaS Customer Acquisition

    Joel York
    21 Jul 2015 | 9:55 am
    Tweet Me!SaaS businesses can be overwhelmingly complex. If the multi-tenant, cloud-based technology isn’t enough, there’s the recurring revenue model which creates all kinds of challenges from accounting to sales compensation to funding. Then, there’s the marketing. Getting noticed on the Internet gets harder every year and almost every SaaS product category has a crowded field of competitors. And of course there is mobile, which should come first right? In my own SaaS experience, be it scaling a sales and marketing team, consulting for SaaS startups or bootstrapping my…
  • Avoiding Poor SaaS Customer Alignment

    Joel York
    14 Apr 2015 | 8:10 am
    Tweet Me!When I’m not completely absorbed with my agile marketing software startup, I do a bit of SaaS consulting on the side. SaaS colleagues come to me with a wide variety of problems from positioning to sales compensation to churn analysis, but lately I’ve noticed a common theme: poor SaaS customer alignment. SaaS businesses develop intimate, long term relationships with their customers that are enabled by the always-on connection between the SaaS customer and the SaaS business through the SaaS product. Like many long term relationships, it is founded on a recurring cycle of needs…
  • SaaS Inside Sales Benchmarks Survey | Take It!

    Joel York
    11 Nov 2014 | 7:25 am
    Tweet Me!As many of you may know, Trish Bertuzzi and the folks over at the Bridge Group publish a lot of great stuff on Inside Sales strategy and operations, including inside sales compensation benchmarks, lead development rep best practices, outbound selling strategies, and on an on. Their upcoming 2015 Inside Sales Metrics and Compensation report will feature expanded coverage and focus of SaaS inside sales benchmarks in an extra effort to service the SaaS community. But the numbers are only as good as the data, so I’m reaching out to all my SaaS sales colleagues to TAKE THE SURVEY!!
  • The Metrics-Driven SaaS Business | New Ebook!

    Joel York
    17 Jun 2014 | 10:45 am
    Tweet Me!The SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. However, there has always been an obvious gap between what happens on the top line and what happens on the ground. This is about to change! The SaaS industry is maturing beyond simple, historical SaaS financial measures toward sophisticated operational measures in the form of new SaaS customer success metrics and predictive analytics. We are witnessing the emergence of The Metrics-driven SaaS Business. This new Ebook is a compilation…
  • The SaaS Metrics Maturity Model

    Joel York
    13 May 2014 | 6:00 am
    Tweet Me!Becoming a Metrics-driven SaaS Business is no easy task. It takes time, commitment and plenty of customers. However, the financial rewards of moving beyond standard SaaS financial metrics to SaaS customer success metrics and ultimately to sophisticated predictive analytics are significant. Each step toward SaaS metrics greatness builds upon the last. The stages of development can be classified into a natural progression of increasing SaaS business understanding from financial stability to operational measurability to revenue predictability outlined at the very beginning of this…
 
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    SaaS Growth Strategies

  • Desired Outcome is a Transformative Concept

    Lincoln Murphy
    29 Jul 2015 | 8:28 am
    One of the most powerful concepts I’ve ever come across in business is the idea of the customer’s Desired Outcome. And if you’re thinking “one of the most powerful concepts in business” seems like a pretty hefty charge, you’re right; this concept has transformational properties. When I first introduced Desired Outcome, I explained that this idea came about as a simple replacement for “what does Success mean to your customer?” But it’s so much more than that… let’s dig in a bit. Quick Refresher on Definition of Customer Success…
  • The Seeds of Churn are Planted Early

    Lincoln Murphy
    28 Jul 2015 | 10:48 am
    “The Seeds of Churn are Planted Early” is a phrase I came up with in early 2013, published shortly thereafter, and have said and used many times since. I wanted to go on record with that – BTW, if you see the term’s use outside of my work or that of Gainsight’s, maybe send them this link – but I also wanted to give the origin story of this powerful Customer Success concept. It was late December 2012 when the CEO of a startup that had a major churn problem contacted me. They were losing far more customers than they were bringing in – and they were bringing…
  • 5 Situations When Massive Churn is Just Fine

    Lincoln Murphy
    7 Jul 2015 | 11:20 pm
    The mantra of “grow at all costs” – that seems to include acquiring wrong-fit customers (those who aren’t your Ideal Customers), churn be damned – has popped up several times lately and my reaction to it is two-fold. First, I immediately thought how stupid this is and how it flies in the face of everything that has to do with customer success and what I’ve been preaching for the last few years, but also goes against the core fundamentals of building a high-growth business (of which not losing more customers than you bring in is kind of important). But then…
  • 5 Lesser-Known Ways Churn Hurts your Company

    Lincoln Murphy
    7 Jul 2015 | 10:52 pm
    The common refrain by SaaS experts that think business is just a math problem is that if a customer stays long enough to pay back the cost to acquire them (the metric is called Customer Acquisition Cost or CAC), they became a “profitable” customer (“unit economics” don’tcha know) and everything is great. Just do more of that and you’ll be a unicorn. But the fact that your customers churned out – even after becoming “profitable” – likely means you didn’t get all the value you could from them and they definitely didn’t get…
  • Podcast: Getting Inside the Minds of Your SaaS Customers

    Lincoln Murphy
    7 Jul 2015 | 12:56 am
    How do you define success for your SaaS customers? While it sounds simple, it’s not. Success is only achieved when your customers reach their Desired Outcome by their interactions with your company. But first, you have to understand what it is that your customers want to achieve — and that can take some work. I was recently a guest on the business analytics podcast, Million Dollar Insights, and I spoke with host Cara Hogan about how SaaS companies can begin to define and invest in customer success, from identifying an Ideal Customer Profile to reducing churn. If you want happy,…
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    The NetDocs Blog

  • Leading Kentucky Law Firm, McBrayer, McGinnis, Leslie & Kirkland, PLLC, Selects NetDocuments after Extensive Due Diligence Process

    21 Jul 2015 | 7:49 am
    Salt Lake City, UT –  McBrayer, McGinnis, Leslie & Kirkland (McBrayer) PLLC, Kentucky’s leading law firm, has chosen NetDocuments for their document and email management after an extensive search for a software platform that would coincide with the firm’s overall objectives of modernity, customer service, and productivity. Their due diligence process concluded that NetDocuments would more efficiently streamline processes that the firm previously struggled to optimize consistently. With its modern platform and easy-to-use interface, NetDocuments was a practical choice for the…
  • The NetDocuments Video Cloud Series Episode 5 - Security and Compliance with David Hansen, Director of Compliance

    17 Jul 2015 | 8:00 am
    Episode 5 of our Cloud Series features David Hansen, Director of Compliance at NetDocuments. As organizations continue to perform extensive due diligence processes on their software vendors, more and more are requiring the highest level of industry-standard compliance and security. Entrusting an outside vendor with confidential data requires a thorough evaluation of compliance certifications, along with specific security infrastructure requirements, and David explains what NetDocuments is doing to stay on the forefront of these requirements by answering the tough calls from…
  • Keesal, Young & Logan to Deploy NetDocuments Cloud-Based Document and Email Management Service Across Five Offices in the US and Asia

    13 Jul 2015 | 3:30 am
     Salt Lake City, UT – NetDocuments, a leading cloud-based document and email management provider, today announced Keesal, Young & Logan (KYL), a prominent business law firm with an international client base, has selected NetDocuments cloud-based document management service (DMS) to replace their existing on-premises system.
  • NetDocuments Advances Information Security Management Leadership with ISO 27001 Certification

    7 Jul 2015 | 3:30 am
     Salt Lake City, UT – NetDocuments, a leading cloud-based document and email management service (DMS), today announced it has received the International Organization for Standardization (ISO) 27001 Certification confirming NetDocuments meets or exceeds international standards for data privacy, security, and information governance practices.
  • Fireman & Company Join NetDocuments’ Channel Partner Program as Cloud Technology in Law Firms Continues to Rise

    29 Jun 2015 | 5:30 am
    Salt Lake City, UT – Fireman & Company, a leading consulting firm for law firms and corporate legal departments, has joined NetDocuments’ channel partner program to extend their technology portfolio. As law firms continue to aggressively seek modern solutions to better service their client base, Fireman & Company now has the ability to offer the leading, cloud-based document and email management service to help those firms upgrade their technology landscape.
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    GetApp Learning Center

  • How to manage your inventory in an omni-channel world

    Karen McCandless
    23 Jul 2015 | 11:00 pm
    Out of stock. Three dreaded words that everyone hates and that spell a lost sale (and customer, probably) for your business. Getting your inventory right has long been a challenge, but never more so with today’s channel-hopping customer. Picture this scenario: a customer walks into your store having researched a product (and its availability) on your fancy, responsive-design based website, compared prices on your super slick mobile app, and checked out reviews on your fun and social Facebook page. Then they get in store only to find out that the product isn’t available there. That’s a…
  • What is the subscription economy and why it matters for your business

    Karen McCandless
    22 Jul 2015 | 11:00 pm
    Never heard of the subscription economy? If you’re reading this article after watching Netflix, listening to music on Spotify, or working on Office 365, then you’re already part of it. That’s right, that recurring fee (whether it be weekly, monthly, or yearly) you’re paying for these services instead of a one-off flat price is exactly what the subscription economy is all about. And more businesses than ever are adopting this model, helped by the ability to deliver these services online via the cloud. Research has found that 51% of businesses are changing how they price and deliver…
  • From Xero to Hero: How smart accounting helped a startup join the business A-list

    Karen McCandless
    21 Jul 2015 | 11:00 pm
    By her own admissions, Hope Gray – founder of sorority jewelry design company A-List – ignored her finances for the first year after getting her business off the ground. When A-List started to expand at a rate faster than she had ever imagined, Gray realized that an accounting and bookkeeping solution was called for. Since implementing Xero’s cloud-based accounting solution in 2014, Gray has never looked back. Here she reveals her biggest challenges and inspirations – as well as how the Amazon Fire TV Stick gets her and her team through the working day! Can you tell me…
  • 10 tips to help you choose project management software

    Diana Berryman
    13 Jul 2015 | 11:00 pm
    The right project management software can make or break a business. It’s a strong statement but if your competitors are on the case with the latest tech to create a smooth project from beginning to end, ensuring better collaboration, communication, scheduling, and tracking for employees and clients, then sticking with emails and file sharing isn’t going to cut it. But choosing project management software is not something you should rush into. Here are 10 things you should ask yourself before you take the next step. 1. Can I try before I buy? This is essential for trying project management…
  • 10 best cloud construction apps

    Karen McCandless
    13 Jul 2015 | 4:30 am
    Running a construction company isn’t easy. Sometimes the list of challenges seems endless: managing projects, subcontractors, bids, scheduling, and not only your workers that are on different sites, but also those spread across the globe, to name just a few. While technology can help, one of the greatest limitations for construction businesses using software on a single computer is that the information can only be accessed from one location. Cloud-based construction software allows remote access to this information, meaning employees can work collaboratively without being tied to a specific…
 
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    For Entrepreneurs Blog

  • A Shockingly Common Way that Sales Misses Plan

    David Skok
    23 Jul 2015 | 9:25 am
    It’s just after the end of a quarter, and for VC’s that means many board meetings to review how portfolio companies have performed. Over the years of doing this, I’ve been shocked and surprised how many times I’ve seen good companies with great product/market fit miss their sales targets for an incredibly avoidable reason: they […]
  • We have officially kicked off our 2015 Private SaaS Company Survey!

    David Skok
    2 Jul 2015 | 2:48 pm
    For the fourth year in a row, I am working together with David Spitz and his team at Pacific Crest Securities, an investment banking firm (@dspitz and @PacCrestSec, respectively on Twitter) with a specific focus on SaaS, to survey SaaS companies in order to share benchmarking data and insights on the growth and operations of the […]
  • Recruiting – The 3rd Crucial Startup Skill

    David Skok
    11 Jun 2015 | 6:10 am
    I used to believe that there were two critical startup skills: 1. Building a great product that has clear product/market fit. 2. Building a sales and marketing machine. I would argue with my partner at Matrix Partners, Antonio Rodriguez about whether you could get away with just having a great product. Or whether you could […]
  • Bridge Group 2015 SaaS Inside Sales Survey Report

    David Skok
    10 Feb 2015 | 5:00 am
    Survey results from 342 B2B SaaS companies on key inside sales metrics including group structure, ramp and retention, quota and compensation, activity & technology and leadership. Intro The SaaS model has become mainstream, and is everywhere. Gone are the early fears of data privacy and security, and now even late adopters are using SaaS for […]
  • Sales Predictability Through Data, Science, and a little bit of Glengarry Glen Ross (The ABC’s of selling)…

    Tim Bertrand
    1 Feb 2015 | 11:28 am
    The following is a guest post by Tim Bertrand. I have the pleasure of knowing Tim since the late 1990’s when we worked together at my last startup. Tim now heads up world wide sales and field operations at Acquia, an Enterprise class cloud computing company founded by the creator of Drupal, Dries Buytaert. In this […]
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    Ticket Tailor Blog

  • 8 benchmark WordPress themes for ticketed events

    max
    30 Jul 2015 | 3:01 am
    How important is event presentation? Until your attendees actually arrive, the only information they have to go on – aside from word of mouth – is the information you provide. Presentation is key, but not all themes are suitable for every kind of event. That’s why we’ve put together a showcase of the best ‘standards’ in each category. All of these are responsive, mobile-ready designs that work well with the Ticket Tailor WordPress plugin Khore – Conference & Exhibition Khore is an advanced conference and exhibition theme that’s designed to look…
  • Introducing Zapier – saving you time on every ticket sale

    max
    15 Jul 2015 | 6:24 am
    We’re pleased to announce that you can now connect all sorts of useful apps to Ticket Tailor via Zapier. Zapier allows different applications to communicate with each other. In practice, this means you can use Zapier to easily automate a number of mundane tasks, such as transferring ticket sales details to spreadsheets, putting together a mailing list from event attendees or creating invoices for purchases. Instead of spending your time making sure that various apps are synced up, you can now link ticket sales to hundreds of applications like Xero, Hubspot, Salesforce and Google Sheets.
  • 5 Mistakes that the best event organisers never make

    max
    14 Jul 2015 | 9:10 am
    …and how to avoid them! You’d never make any of these blunders, but you probably know someone who has. Or not, in which case you may be some sort of Event Planning God, possibly waited on by a clique of minor but equally flawless venue deities.   #EPG anyone? 1. Sales – Using discounts and coupon codes (badly) Are guests buying tickets for your event? Early bird discounts are all well and good, but remember that you’re cutting into your profit margin for each discounted ticket sold. Always make sure you know where that money is going and what you’re getting in return.
  • Selling tickets online: 2015 National Student Pride

    max
    13 Jul 2015 | 2:35 am
    National Student Pride celebrated its 10th anniversary from the 27th of February to the 1st of March this year. Attended by almost 1500 students from over a hundred universities across the UK, it attracted sponsors including EY, IBM and BP, and won Best Event at the 2015 British LGBT Awards. Why Ticket Tailor? Through a quirk of fate, Tom Guy, the president of NSP, actually works in the same office as yours truly. Even so, his primary motivation for choosing Ticket Tailor over alternative ticketing service Eventbrite was cost; selling 1500 tickets through Eventbrite meant paying close to…
  • 5 Beautiful Squarespace templates for events

    max
    3 Jul 2015 | 10:00 am
    Squarespace is a publishing platform that allows you to create your own website through a simple, intuitive process. The creativity and innovation of the Squarespace team is visible in their logo design system and the robustness of the platform itself. Event organisers looking for a slick, professional solution to manage their events can choose one of the myriad custom templates, ranging from beautiful single page portfolios to multi-layered themes offering flexibility and customisation. Squarespace offers: 1. A wide selection of customisable free and paid templates tailored to specific…
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    Totango | Customer Success Software » Blog

  • 7 Steps to Scale Customer Success

    Josh Webber
    21 Jul 2015 | 6:00 am
    Part of the Customer Success Summit On-Demand Series Customer success has become one of the hottest capabilities technology companies find themselves investing in today. For SaaS and subscription businesses, Customer Success holds the key to retaining customers and expanding customer relationships. However, while many companies have put a Customer Success strategy in place, they struggle to deliver it at scale. In his closing keynote at Customer Success Summit, TSIA Executive Director Thomas Lah leverages recent benchmark data and industry observations to outline a seven-step approach to…
  • New Release: Scale Customer Success team operations with SuccessPlays and Account Scorecards

    Maksim Ovsyannikov
    15 Jul 2015 | 9:17 pm
    We’ve been busy releasing cutting-edge Customer Success technology over the last year such as the industry’s first award winning mobile app, an innovative and simple approach to team productivity, and ROI metrics tracking and we aren’t stopping! Today we add two innovative capabilities, SuccessPlays and Account Scorecards, to that list.  Think of having a team coach built into your customer success software. That’s what these features do – guide actionable best practices, automate team processes, and give customer success managers the account…
  • 2015 Customer Success Salary Survey & State of the Profession Report

    Kaiser Mulla-Feroze
    9 Jul 2015 | 8:30 am
    Customer Success as a profession is going through a meteoric rise.  A recent chart from LinkedIn shows a 500% jump in the number of Customer Success jobs posted on the site last year.  This phenomenal growth was also evident in our most recent Customer Success survey which attracted more than 4X respondents compared to last year. As the profession goes through rapid growth, we see a lot of interest from companies to benchmark their customer success efforts — from compensation to goals and challenges. I’m happy to present the 3rd annual Customer Success Salary Survey & State of…
  • Marketing and Customer Success Team Up to Take Down Churn

    Josh Webber
    1 Jul 2015 | 7:30 am
    Part of the Customer Success Summit On-Demand Series When you’re at a company experiencing rapid growth it can be incredibly exciting, but churn can halt you in your tracks. Bigcommerce, an ecommerce platform for high-volume businesses, knows this all to well. They realized that despite the incredible success they were having bringing on new customers they had a challenge with customer retention. In the rapidly evolving ecommerce space it’s easy for companies to change solutions if they are not seeing success. This meant they had to get ahead of the game and drive a proactive…
  • Super Tools, Super Processes, or Super Awesome CSMs?

    Cecilia Tevel
    15 Jun 2015 | 1:56 pm
    There’s a lot of talk about the best approach to Customer Success. What platform to use, what process to follow, which playbook to instrument. The list goes on and on as there is no simple answer, and as they say – there are many ways to skin the cat. In midst of all the talk are the super trooper CSMs – the people in the trenches working hard to ensure that our most important assets, our dear customers, are satisfied with our product and gain enough value to stay with us for many years to come. Some of those amazing customers get up on stage on our behalf, participate at…
 
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    Pierre Lechelle

  • SaaS Directories: The 20 Must-Have to Promote your SaaS

    Pierre Lechelle
    21 Jul 2015 | 2:31 am
    As a SaaS Vendor, getting people to know about your app should be one of your main priorities. I’m going to give you a list of 20 directories where you can promote your app. This resource is about to give you the must-have directories to promote your SaaS app. I didn’t intend to list all […] Cet article SaaS Directories: The 20 Must-Have to Promote your SaaS est apparu en premier sur Pierre Lechelle.
  • Are you Agile enough?

    Pierre Lechelle
    16 Jul 2015 | 10:31 am
    When you launch your startup, the most likely scenario is that it’ll change over time. Your Product and Marketing Strategies could change overnight. During your early days, if you realize that you struggle to make things evolve overnight or weekly, you most likely have an Agility problem. You can’t have an Agility problem at that […] Cet article Are you Agile enough? est apparu en premier sur Pierre Lechelle.
  • [Infographic] Growth Hacking Process & High-Tempo Testing

    Pierre Lechelle
    22 Jun 2015 | 11:30 am
    Growth Hacking isn’t something you can learn overnight. Most people don’t even understand what it is. Today, I’m going to explain you everything you need to know about Growth Hacking. Growth Hacking isn’t really about hacking things. It’s about experimenting various activities in order to drive growth. Most people will start experimenting tomorrow and never start […] Cet article [Infographic] Growth Hacking Process & High-Tempo Testing est apparu en premier sur Pierre Lechelle.
  • Product / Market Fit: The Very First Step to Successfully Launching Your Product

    Pierre Lechelle
    1 Jun 2015 | 1:05 pm
    Every day, I talk to founders who seek to acquire more users and increase their growth. I always question the stage they’re in. Is acquiring new users the solution to their growth problem? Most of the time, they have very few users with very little feedback. They launched their startup based on their vision and […] Cet article Product / Market Fit: The Very First Step to Successfully Launching Your Product est apparu en premier sur Pierre Lechelle.
  • PPC Reporting

    Pierre Lechelle
    18 May 2015 | 1:55 am
    I’ve been doing quite a lot of PPC recently. When doing PPC, it’s primary to give clients, or your boss, the control over your work and therefore to write periodic reports. To do so more efficiently I built a template for PPC reports that I’m sharing with you today. I’m hoping to help you to show your […] Cet article PPC Reporting est apparu en premier sur Pierre Lechelle.
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    Classic Informatics

  • Why You Need a Business Intelligence Consultant

    Classic
    27 Jul 2015 | 3:02 am
    The decisions you make today have a strong bearing on the operations of your business in the future. In order to make sound decisions, your enterprise needs to have the latest operational intelligence information. This is where ‘Business Intelligence’ (BI) comes in and a qualified BI consultant will be able to track your company’s status and operational data very quickly and efficiently. The global market for BI platforms is witnessing a constant rise that has made it rank among the fastest growing enterprise software industries. As per Gartner’s Magic Quadrant for BI…
  • A Definitive Guide to iOS Enterprise App Development

    Classic
    17 Jul 2015 | 1:02 am
    According to Statista, an online statistics portal, Apple claims that the number of iOS apps downloaded from the Apple store has crossed the 100 billion mark in June 2015 (from July 2008). Now that’s a staggering figure, isn’t it? Source: Statista The regular mobile apps that you find on any app store are the ones developed to directly target consumers around the world. They are based on some simple tasks, like learning English and simple mathematical formulas, to complex tasks, like managing expenses and maintaining calendar appointments. But, enterprise mobile apps are those…
  • Choosing A Mobile Development Company– Best Things to Do

    Classic
    13 Jul 2015 | 2:56 am
    Smartphones have changed our world. A decade or two ago, mobiles were just portable landlines – used primarily for calls and the occasional text. Today, it is an unforgettable part of our lives, something that helps us do everything from waking up in the morning to remembering appointments to playing games to burning calories to listening to music to keeping a track of pregnancy cycles. All of this is made possible by mobile applications. What does your organization do to leverage ahead? Statistics suggest that 32% of UK customers make a purchase on their phone. Add to that the fact that…
  • Cloud Hosting Made Simpler – Amazon Web Services Vs. Microsoft Azure

    Classic
    6 Jul 2015 | 3:18 am
    There was a time when people used to run applications and software downloaded to their own devices or servers. This meant increased threats of data loss and less flexible systems – you actually needed data to be in the system to be able to complete the work. With cloud hosting, people can now access all the application through the internet, no matter what the location is. The solution has become popular over the years, especially among small and medium enterprises, that run on a modest budget. Companies can look at increased collaboration with cloud, enabling employees to share and work on…
  • Enterprise Mobility Trends in 2015

    Classic
    3 Jul 2015 | 5:13 am
    The last few years have been a whirlwind period for enterprises, as work cultures ruffled up and finally settled for new ways of doing business with enterprise mobility. It has made businesses realise the potential of mobile devices supplied by them to their employees and how it can create a positive impact on their business in terms of enhanced communication, increased productivity and improved efficiency. According to a study by Salesforce, 60% of British workers use mobile apps for work-related productivity and around 21% use department-specific enterprise apps. It has also been found…
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    Ovaflow

  • Managing SQL Disk Space

    Chay Douglas
    6 Jul 2015 | 6:51 am
    A Poorly-Configured Model Database Mismanaged Backups Unnecessary Index Optimisation Incorrectly Configured Maintenance Plans or Lack Thereof If any of the points above been the cause of your disk space woes then give yourself a slap on the wrist, you should know better! How can I improve my SQL Disk Space? Correctly Configuring the Model Database If the Model Database is poorly configured, any databases adopting these properties will make you pay at some point. Whether it be Auto growth – whereby databases are allowed to grow as big as they need when they reach their limit without…
  • OvaFlow Incremental Release 1.1.0.2

    Chris Farmer
    22 Jun 2015 | 4:00 am
    Time Out Periods Previously, if the Pulse service failed to access the cloud authorisation server, within 24 hours, OvaFlow would be forcibly shutdown and no scan or reporting would be available. We have changed this to allow occurrences of servers/pcs being off for long durations, once Pulse regains connection, it allows OvaFlow to continue. Stopped by OvaFlow Some users may have found that, after turning the machine off for more than 24 hours, OvaFlow becomes deactivated and you would see something like this:   This release also provides a script during the installation that reverts…
  • OvaFlow 1.1.0.1 released

    Chris Farmer
    2 Jun 2015 | 3:37 am
    OvaFlow 1.1.0.1 released OvaFlow 1.1.0.1 released which includes a small bug fix, thanks to @freeze64 for finding that, and added a few enhanced error notifications in the backend to help diagnose a problem. The bug fix is to do with the email address being case sensitive during the installation procedure and if you change any capitalisation in your email address, this would generate a new unique key.. We have now ensured that our system always forces the email address to be lower case before generating the unique key. The Diagnostics have been added to try to help finding connectivity issues…
  • OvaFlow 1.1.0 has Arrived

    Chris Farmer
    22 May 2015 | 2:21 am
    Monitor Up to 100 Machines Updated to allow the monitoring of up to 100 machines. Bulk Uploading Bulk Uploading using a CSV file.  If you import a file with machines already being monitored the duplicates will not be created.   Drive labels If a Drive has drive label, it is now shown.  If it does not have a label it is left blank. Labels are shown on the reports page, under Details. Also, in the full reports per machine.   Filtering, Sorting and Paging in Reports Filtering You can now filter on any part of a machine name.   Sorting You can sort using some of the top…
  • How to Grab Your Free Coffee

    Chay Douglas
    23 Apr 2015 | 9:04 am
    How to Grab Your Free CoffeeFollow these simple steps below.1. Install OvaFlow2. Configure OvaFlow to monitor at least 1 machine*3. Take a photo of you** and your screen (like the example below)4. Upload it to Twitter using #WhereIsMyCoffee and @OvaFlowData5. Receive your voucher*** and drink away! * OvaFlow is limited to monitor 100 machines while in Beta. ** You might be shy, so you don't need to be in it. *** European customers will receive an email asking for an address to send the voucher. Get Beta 1 2 FAQs CoffeeCoffee PromotionCan I get more than 1 coffee?We’d love to get you…
 
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    Latest blog entries

  • 7 Service Desk Myths Debunked and How to Kill Them

    28 Jul 2015 | 12:23 am
    TV programs such as The IT Crowd and the Dilbert comic strips convey IT teams and service desks in a comical yet often negative manner. They are very funny, I know I laugh at them, but they are funny mainly because they are based on truths – truths that have been with IT and the service desk for far too long. Sadly, I’m sure that many people resist calling service desks based on the assumption that what they've seen and read is correct.  However, the humor is often based on generalizations or snapshots from a previous time in the history of the corporate IT organization. Many IT…
  • Practical Tips for Self-Service Success

    20 Jul 2015 | 12:01 am
    Many IT organizations see employee self-service as a ‘knight in shining armor’, ready to solve all their service desk issues in one quick project. However, for many organizations, their investment in self-service often results in a white elephant rather than a white knight, i.e. it’s a possession that is useless or troublesome and which soaks up money and other resources without delivering much return on the investment. A self-service white elephant typically has low rates of adoption and utilization – often due to an overemphasis on the technology. Read More
  • ITSM Basics: A Simple Introduction to Problem Management

    14 Jul 2015 | 1:49 am
    If you regularly read my blog you’ll know that I’ve already written a fair bit on the tough nut to crack that is problem management. It’s often something that’s started as part of the latest IT service management (ITSM) tool implementation project, but it’s not unusual for this initial investment in problem management (processes) to fail in execution due to one or more reasons. From a problem management uptake perspective, if you believe what the annual industry surveys report, roughlytwo-thirds of IT organizations are already “doing” problem management. But it’s not always…
  • Keep It Running or Fix It Quick?

    9 Jul 2015 | 12:00 am
    I was recently involved in a discussion about IT services and how to deliver acceptable levels of availability. This discussion was triggered by a failure of the London air traffic control (ATC) system on 12 December 2014, but the ideas apply to any system, not just safety critical services like air traffic control. Although the ATC failure did not last long, the impact was enormous, as many flights were diverted, resulting in lots of aircraft being in the wrong place. Airline schedules took a full day to get back to normal, many passengers were stranded, and there was a lot of disruption to…
  • Service Desk Challenges and Joys at Georgetown University Law Center

    29 Jun 2015 | 1:20 am
    Georgetown University Law Center is home to high-profile professors who have served for the U.S. Supreme Court as well as graduate students streaming in from 67 countries. Situated just a few blocks from DC's Capitol Hill, Georgetown Law is a bustling hub for law-making and academia. Recently, I had the opportunity to ask the university’s Tier 3 Senior Technician, Dustin Nigro, about his insights into managing the service desk for a prominent educational institution. Read More
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