SaaS

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  • Understanding the new revenue recognition standard – an illustrative example

    Intacct's View from the Cloud
    27 Aug 2014 | 7:21 am
    In the first part of this blog series, I looked at the big picture changes of the new revenue recognition standard and provided pointers to some good general resources. Now, let’s take a look at an example on how the removal of industry specific guidance will impact software companies. In their publication, PWC provides the example of sale of a perpetual software license with post-contract support (PCS). For this example, none of the goods and services are sold on a standalone basis, and there is no stated renewal fee for the PCS services.Under the old model, a company would try to…
  • You’re Doing Annual Pre-Pay Renewals Wrong

    SaaS Growth Strategies
    Lincoln Murphy
    28 Aug 2014 | 3:57 pm
    Getting customers to pay up-front for a year is great… the challenge comes 12 months later at renewal time. There are four ways to do renewals, but only one right way. This came up on a recent Clarity call with a SaaS founder, and since annual pre-payments are often the go-to funding source for many early-stage B2B SaaS companies or those bootstrapped companies - regardless of stage – that have chosen to forego any serious external funding, I thought it was important to discuss publicly. While that up-front money from annual pre-pays is great, when it comes time to renew those…
  • Win the Battle Before it Begins: Best Practices for Rolling out technology at Your Firm

    The NetDocs Blog
    29 Aug 2014 | 8:32 am
    Implementing technology and engaging in a change management project is no easy feat. Especially when you’re dealing with a mission critical application like cloud-based document and email management or online file storage for your digital assets. Robin Weiss, Director of Client Services at Koley Jessen, knew this was the case, and put some best practices for implementing technology to work as they deployed NetDocuments across the firm. We’ve taken Robin’s case study and combined it with five things that we’ve learned over the years deploying online document management…
  • LightCMS Partner Platform Review – Content Management Platform

    GetApp Learning Center
    Matthew Stibbe
    2 Sep 2014 | 2:58 am
    The LightCMS Partner Platform is a user-friendly content management platform that provides web designers with a suite of tools to easily design and manage websites for multiple clients. Light CMS Review (This review is based upon information provided by the vendor and gathered through independent research. The vendor provided detailed product specifications and marketing materials and an in-depth product demonstration as well as contributing directly to the report. Further research was conducted surrounding business needs, market competition and software functionality.) Download Full…
  • Roundup Of 3D Printing Market Forecasts And Estimates, 2014

    A Passion for Research
    Louis Columbus
    18 Aug 2014 | 10:49 am
    3D printing’s potential to revolutionize manufacturing is quickly becoming a reality. From relatively simple make-to-stock to complex, engineer-to-order production strategies in aerospace, defense, discrete and industrial production, 3D printing technologies are redefining the manufacturing value chain.  Investors including venture capitalists, wealth management firms and nearly every market research firm covering high technology has published 3D printing forecasts or market estimates. A summarized list of 3D printing market forecasts and estimates is provided below: Canalys predicts…
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    Intacct's View from the Cloud

  • Understanding the new revenue recognition standard – an illustrative example

    27 Aug 2014 | 7:21 am
    In the first part of this blog series, I looked at the big picture changes of the new revenue recognition standard and provided pointers to some good general resources. Now, let’s take a look at an example on how the removal of industry specific guidance will impact software companies. In their publication, PWC provides the example of sale of a perpetual software license with post-contract support (PCS). For this example, none of the goods and services are sold on a standalone basis, and there is no stated renewal fee for the PCS services.Under the old model, a company would try to…
  • Understanding the new revenue recognition standard – a short introduction

    25 Aug 2014 | 8:39 am
    Here at Intacct we have been closely following the release of the new converged revenue recognition standard – not only because our software solution helps companies address the complexities of revenue management, but also because as a software company, the new standard will have a pervasive impact on our accounting and business processes. In this two-part blog series, I will provide a short introduction to the standard and offer some helpful resources that will get you started on the journey towards full adoption. In addition, we will look at some specific examples from the latest industry…
  • Introducing the New Intacct Website!

    21 Aug 2014 | 3:08 pm
    Sometimes change can irk people, throw one out of their comfort zone, or allow uncertainty to seep in. Here at Intacct though, we embrace change and that’s a great thing because there have been a lot of changes taking place at Intacct!If you haven’t heard, we’re moving to a new building over at Riverpark II, hiring more people than ever before, and ramping up for our highly anticipated 2014 Advantage conference in Orlando, November 9th-13th. But why let the excitement stop there?Today, Intacct announced the launch of a new and improved corporate site. This update allowed us to refresh…
  • Application Suites vs. Best-of-Breed Cloud Solutions

    19 Aug 2014 | 7:00 am
    For CFO's, controllers, and other finance leaders, suite solutions versus best-in-class software is a well-established and long-running parley. Many leading organizations are left to wonder whether they would be most successful choosing a suite of products from a single vendor, or using a combination of best-in-class products from several industry leaders.At Intacct, our choice is clear – gone are the days where CFO’s and business owners are able to meet all of their needs with one single software publisher. Intacct’s best-in-class philosophy allows for easy integrations, freedom of…
  • Managing Professional Services Complexities

    18 Aug 2014 | 8:00 am
    Professional services businesses consistently strive to deliver client value and ensure project profitability. This drives a need for real-time visibility into project status, margins, and cost management. The ability to seamlessly combine financial information and project information in one system, ensure total transparency into the business, improve operational efficiencies, and increase finance department productivity is a must for successful professional services businesses.Professional services organizations are increasingly looking to leverage best-in-class cloud accounting software -…
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    SaaS Growth Strategies

  • You’re Doing Annual Pre-Pay Renewals Wrong

    Lincoln Murphy
    28 Aug 2014 | 3:57 pm
    Getting customers to pay up-front for a year is great… the challenge comes 12 months later at renewal time. There are four ways to do renewals, but only one right way. This came up on a recent Clarity call with a SaaS founder, and since annual pre-payments are often the go-to funding source for many early-stage B2B SaaS companies or those bootstrapped companies - regardless of stage – that have chosen to forego any serious external funding, I thought it was important to discuss publicly. While that up-front money from annual pre-pays is great, when it comes time to renew those…
  • 10 Growth Hacking Lessons from Dodgeball

    Lincoln Murphy
    14 Aug 2014 | 12:21 am
    I hit Nick Mehta, CEO of Gainsight, right in the gut. And then I took a hard shot to the chest by Gainsight’s New Business director. Working in a startup is rough, lemme tell ya. As Nick and I stood on the sidelines during this company outing – battered, exhausted and laughing – watching the remaining players trying mercilessly to eliminate each other (and have fun at the same time), Nick turned to me and said: “You should write a blog post on what Dodgeball can teach us about Growth Hacking.” So, looking for any excuse to rest – this wasn’t just…
  • Save your Free Trial from the Bots

    Lincoln Murphy
    27 Jul 2014 | 1:15 am
    At the Black Hat conference in Las Vegas, a security research duo showed how they built a cryptocurrency-mining botnet by leveraging cloud platform services – like Amazon Web Services, Heroku, or Google App Engine - using only Free Trials and Freemium accounts [PDF]. Cue the overly-dramatic sky-is-falling music as we mourn the demise of SaaS Free Trials and Freemium (remember, it pays to be clear on the various uses of “Free”). I know a lot of entrepreneurs, founders, executives, and product marketers at SaaS and Cloud companies will read that Wired article and say to me…
  • SaaS Free Trial Extension Requests are a Bad Sign

    Lincoln Murphy
    14 Jul 2014 | 11:54 pm
    I got this question about SaaS Free Trial Extension requests and I thought I’d answer it here, for all to see. “Lincoln, that was a great guest post by Steli Efti from Close.io on sales mistakes that lead to churn. I was reading Steli’s blog and found a recent post where he says “short trials + liberal extensions” is the way to go. While you haven’t covered this directly (unless I missed it), it struck me as something you’d likely have an opinion on. I’m confused… who’s right?” I’m right, obviously. [End of Article] No,…
  • The Best SaaS Free Trial Length

    Lincoln Murphy
    13 Jul 2014 | 3:25 pm
    Here’s a secret no one talks about: SaaS Free Trial Length is a Marketing Gimmick. There isn’t a best SaaS Free Trial length that works for every SaaS company, in every category, for every market. I know, that contradicts my reputation for saying “always do this” or “always do that” but that’s the way it is; the only best Free Trial length is whats best for your current situation. For instance, I helped a company via Clarity the other day that has a 7-day free trial. In the context of their current situation – offering / market / customer / value prop /…
 
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    The NetDocs Blog

  • Win the Battle Before it Begins: Best Practices for Rolling out technology at Your Firm

    29 Aug 2014 | 8:32 am
    Implementing technology and engaging in a change management project is no easy feat. Especially when you’re dealing with a mission critical application like cloud-based document and email management or online file storage for your digital assets. Robin Weiss, Director of Client Services at Koley Jessen, knew this was the case, and put some best practices for implementing technology to work as they deployed NetDocuments across the firm. We’ve taken Robin’s case study and combined it with five things that we’ve learned over the years deploying online document management…
  • ILTA 2014 - The Modern DMS Hits the Main Stage

    26 Aug 2014 | 10:56 am
    ILTA, Nashville, TN It was an exciting week at ILTA. The association and event team did a fantastic job! Whether it was panelists, partners, or our executive briefing sessions, there was certainly a lot of buzz on the topic of modern document management to achieve usability, security, and true mobility for the DMS. And it's no longer just the cloud that's pushing the hot button for the future of DMS. Legacy, on-premise, document management systems are struggling to adapt their business model and technology to the cloud, but firms are realizing the inherent benefits of a true SaaS model for…
  • NetDocuments Names New CEO on the Heels of $25 Million Investment

    4 Aug 2014 | 11:49 pm
    Original release Salt Lake City, Utah – August 5, 2014 – NetDocuments, the leader in cloud-based document and email management, has appointed Matt Duncan as its new chief executive officer. NetDocuments recently announced a $25M investment from Frontier Capital to capture market share in the legal technology industry, and Mr. Duncan has been chosen to lead the company in its future growth efforts.
  • NetDocuments Secures $25 Million Investment From Frontier Capital

    16 Jul 2014 | 9:22 am
    LEHI, Utah, July 15, 2014 /PRNewswire/ -- NetDocuments, the leader in cloud-based document and email management, announced a strategic partnership with Frontier Capital, securing a $25 million equity investment to accelerate NetDocuments' increasing growth across the legal market.
  • 14.3 Release Webinar - July 18 at 12PM Eastern

    3 Jul 2014 | 1:40 am
    As a subscription service, NetDocuments continually improves by releasing new features and functionality. Our third release of 2014 is packed with some exciting new things. Join us on July 18 as part of the ILTA product briefing series to see the 14.3 enhancements in action to prepare for the coming release.
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    GetApp Learning Center

  • LightCMS Partner Platform Review – Content Management Platform

    Matthew Stibbe
    2 Sep 2014 | 2:58 am
    The LightCMS Partner Platform is a user-friendly content management platform that provides web designers with a suite of tools to easily design and manage websites for multiple clients. Light CMS Review (This review is based upon information provided by the vendor and gathered through independent research. The vendor provided detailed product specifications and marketing materials and an in-depth product demonstration as well as contributing directly to the report. Further research was conducted surrounding business needs, market competition and software functionality.) Download Full…
  • Why Social Networkers Now Rule Project Management

    Hadley Jones
    1 Sep 2014 | 11:06 am
    There’s a big wave of influence rolling over business, and it looks set to continue for some time to come. It’s the innovation of the consumer market. Instead of Joe and Jane Public getting the technology crumbs and castoffs of the professional sector, the tide really has turned. Now it’s smartphones and tablets that fire domestic fervor and that force firms to scramble to implement their BYOD (bring your own device) policies. It’s the same with social networking. Facebook, Twitter and a number of their companions are huge in the consumer space, and the tsunami has now arrived on…
  • Your Live Chat isn’t Perfect, but it Could Be

    Niamh Lynch
    29 Aug 2014 | 6:00 am
    You’ve decided that live chat software will be a great addition to your customer service offering. Well done, you’ve made the right choice. Doing something, though, isn’t the same as doing something well. Here are our best ideas for taking your live chat from average to outstanding. These ideas aren’t revolutionary, and they’re not new. What they are is traditional approaches to customer service, brought up-to-date for the Facebook generation. Customer service isn’t about fixing problems – at least, it’s not just about fixing them. It’s…
  • 9 Reasons Why You Should Have More Than One Email Address

    Lior Levin
    29 Aug 2014 | 4:00 am
    In the online environment most people spend a large amount of their time emailing. In essence, it should make our lives easier but with all the emails, websites, business, shopping etc. some individuals may feel that email has complicated life to the extent that we lose track of what we’re doing. Some people use task manager tools, such as AtTask or ProWorkflow or Zoho Projects, but an additional way to utilize time effectively and to make your life more organized and manageable is to have more than one email address. For those of you still using one email address for all aspects of…
  • GetApp Twitter Chat: Agile Project Management

    James Clifton
    28 Aug 2014 | 10:06 am
    Well, what can I say, the first ever GetApp Twitter chat was a blast, nerve wracking but still loads of fun. Not to mention informative. In case you missed it we discussed Agile Project Management with the guys from Clarizen, Inflectra of SpiraPlan, and LeanKit.  And boy did this Agile project management beginner learn a lot. Questioning started with what we consider to be a fairly fundamental question in helping to understand the topic.  What is agile project management? As you can see there was general consensus about what agile project management is. At this stage of the discussion…
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    A Passion for Research

  • Roundup Of 3D Printing Market Forecasts And Estimates, 2014

    Louis Columbus
    18 Aug 2014 | 10:49 am
    3D printing’s potential to revolutionize manufacturing is quickly becoming a reality. From relatively simple make-to-stock to complex, engineer-to-order production strategies in aerospace, defense, discrete and industrial production, 3D printing technologies are redefining the manufacturing value chain.  Investors including venture capitalists, wealth management firms and nearly every market research firm covering high technology has published 3D printing forecasts or market estimates. A summarized list of 3D printing market forecasts and estimates is provided below: Canalys predicts…
  • Roundup Of Cloud Computing Online Courses

    Louis Columbus
    3 Aug 2014 | 12:49 am
    Amazon Web Services, Coursera, Google, MIT Courseware and Microsoft are accelerating the depth and variety of cloud computing courses, courseware and learning materials they are freely making available online. Over the last six months since the last Roundup Of Free Cloud Computing Online Courses, Amazon Web Services has added an additional series of free instructional videos, self-paced labs and selected free courses in the seven areas their AWS Training programs focus on. Microsoft’s Virtual Academy has grown to include more courses, training material and entire section of free…
  • Roundup Of Analytics, Big Data & Business Intelligence Forecasts And Market Estimates, 2014

    Louis Columbus
    3 Jul 2014 | 3:58 pm
    From manufacturers looking to gain greater insights into streamlining production, reducing time-to-market and increasing product quality to financial services firms seeking to upsell clients, analytics is now essential for any business looking to stay competitive.  Marketing is going through its own transformation, away from traditional tactics to analytics- and data-driven strategies that deliver measurable results. Analytics and the insights they deliver are changing competitive dynamics daily by delivering greater acuity and focus.  The high level of interest and hype surrounding…
  • Software Firms Now 42% Of Venture Capital Invested In 2014

    Louis Columbus
    4 May 2014 | 7:28 pm
    Just over $4B was invested in software deals by venture capitalists (VCs) during Q1, 2014, four times as much as biotechnology. Software deals netted out 42% of all dollars invested in the first quarter of 2014, with biotechnology receiving 11%.  VCs invested $816M in IT Services or 9% of all dollars, making this the third largest investment category.  Interest in IT Services continues to accelerate, with dollars invested in this category increasing 33% compared to the prior quarter. These findings are from the latest edition of The MoneyTree Report, a quarterly study of venture capital…
  • 45% of Global Enterprises Are Running Production-Level Cloud Apps Today

    Louis Columbus
    29 Mar 2014 | 6:21 pm
    Microsoft’s latest study shows enterprises’ pace of cloud computing adoption continues to accelerate.  Nearly half of the respondents (45%) report they have cloud-based applications running in production environments.  58% report that they selectively target new applications and projects for cloud computing. Microsoft commissioned 451 Research to complete one of the most comprehensive global surveys to date of hosting and cloud computing, titled Hosting and Cloud Go Mainstream releasing the results earlier this month. The 74 page slide deck of results provides a wealth of insights…
 
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    Ticket Tailor Blog

  • How to Sell Tickets Online

    Shaun Quarton
    29 Aug 2014 | 2:57 am
    Whether you’re hosting a one-off music festival or a weekly club night, offering ticket sales via your website is a proven way to boost attendence. In fact, in this day and age, online ticket sales is something that your customers will expect and demand — from their point of view, buying online is far more convenient than having to track down a brick-and-mortar box office. If you’re looking to sell tickets online, Ticket Tailor is one of the premier ticketing solutions, with thousands of event organisers already using our easy-to-use service. A quick snapshot of benefits of…
  • How to Keep No-Shows to a Minimum when Selling Tickets Online

    Shaun Quarton
    13 Aug 2014 | 4:38 am
    As an event planner, maximising ticket sales will always be one of your primary goals. After all, this is one of your major revenue streams that makes your event financially viable. If you’ve already met your ticket sales targets, well done. Just remember: the hard work doesn’t end there. If you want to ensure your event is a real hit, you need a good level of attendance. But why does this matter? After all, if a punter has already bought a ticket, why should you care if they bother turning up? Well, can you really consider your event a success if nobody attends? Whether…
  • How Starting a Blog Can Sell Tickets

    Shaun Quarton
    30 Jul 2014 | 2:33 am
    Content rules the Internet — it’s powerful stuff. If you’re looking to sell more tickets from your website, producing great content is a great place to start. This is why so many successful event websites run a dedicated blog. Now, the number of tickets you sell from your website will be a function of the amount of traffic you send to it, and your conversion rate. Some activities target one or the other, but the best thing about a blog: it boosts both. This means your blog can sell substantially more tickets — and remember, your event will live or die by the number of…
  • How to Take Ticket Deposits

    Shaun Quarton
    16 Jul 2014 | 1:29 am
    Some of your customers might be interested in attending your event, but unwilling to pay the face value of the ticket upfront. There could be a number of reasons for this: convenience, uncertainty of availability, cash flow problems, etc. The solution to this problem is to allow customers to pay a deposit, then settle the balance at a later date. You can facilitate customer deposits easily using the Ticket Tailor service. Today I want to show you how, in two simple steps. Step 1: Set Up a New Ticket Type The first step is to set up a new ticket type. To do this, head over to the Ticket Tailor…
  • 9 Elements of a Successful Event Website

    Shaun Quarton
    2 Jul 2014 | 2:35 am
    Every event needs a website. Whether you’re working on a local or national scale, or hosting events ranging from charity fundraiser to music festival, a website is the absolute minimum requirement. After all, where do you think people will go to find information about your event, or even buy tickets? Of course, getting your website right is easier said than done. After looking at countless websites for well-established events from around the world, we’ve narrowed down the nine core elements of a successful event website. Follow these and your website can build hype and awareness…
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    Totango Blog

  • 7 Reasons a Partner Program Drives Customer Success– the TradeGecko Journey

    Ellen Gomes
    29 Aug 2014 | 2:59 pm
    As a Totango customer, Trade Gecko uses our platform to monitor their customers in order to ensure their success. This guest blog highlights the way a program they have implemented supports Customer Success and reduces churn. Does your SaaS company have a Partner Program yet? If the answer is no, then it definitely should – and here’s why. A partner program is an important way to drive revenue and customer success. At TradeGecko, the idea came about when we had enthusiastic accountants, bookkeepers and consultants who were already looking for solutions for their clients, approaching us to…
  • Customer Success makes the list of Top 10 Fastest Growing Cloud Apps

    Kaiser Mulla-Feroze
    26 Aug 2014 | 1:38 pm
    We’re excited to see that Customer Success is one of the fastest growing segments amongst cloud apps.  Totango was #4 on SkyHigh’s Top 10 Hottest Cloud Apps of 2014 (out of 7000+ cloud services evaluated).We’re in great company, with other products that are driving innovation in enterprise software and helping businesses solve their everyday problems in new and creative ways. What I think is unique about this list is that it’s based on actual uptake and usage of applications — in other words, the level of customer and user engagement. Interestingly, at Totango, we believe that…
  • Where Do Customer Success Teams Belong?

    Guy Nirpaz
    14 Aug 2014 | 12:04 pm
    Recently I was interviewed by Tom Murphy for an article about Customer Success organizations and I’d like to repost my answer for you here. The question he posed to leaders of Customer Success software companies was: Should a customer success team be part of the sales team, a customer support function, a marketing effort or something different? On the most fundamental level, I believe Customer Success starts as an organizational ethos and priority, regardless of how the org. chart looks. My response below details my thoughts on how Customer Success should be incorporated into an…
  • Lessons from Unbounce: How to grow a Customer Success team

    Ellen Gomes
    11 Aug 2014 | 1:53 pm
    Unbounce is a high-growth, self-serve, landing-page creation, testing and optimization tool. Though constantly evolving, Customer Success has been a priority at the company since it was founded. Ryan Engley, who has been with the company since its early days, has some interesting stories and lessons on building a customer success dream-team. Now Director of Customer Success, Ryan shared the challenges and successes he encountered in the process of building their current team. A couple of years ago, when Ryan stepped back to assess the state of Customer Success at Unbounce, he realized three…
  • Customer Success Orienteering 101: Map Your Customer Journey

    Omer Gotlieb
    6 Aug 2014 | 2:02 pm
    As Customer Success Management emerges as it’s own field, the leaders and members of those organizations are charting new paths to success in their organization. According to the consensus definition from Wikipedia, they are orienteers – “navigating from point to point, in a diverse, unfamiliar terrain, normally moving at speed.”* In this uncharted territory, one of the first questions a Customer Success Orienteer asks of themselves, as they establish a team and a practice, is “How do I/we deliver continuous value?”  This is the key ingredient of any successful Customer…
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    Subscription Management and Recurring Billing Solution for SaaS Applications Blog - ChargeBee

  • Lifetime Plans: It’s time to rethink their purpose

    Akash Sharma
    27 Aug 2014 | 6:47 am
      In the 1800s, book publishers in Germany had it all figured out. They sold ideas for planned yet unprinted books to subscribers who were happy to pay in advance. It covered the publishing costs and helped them in gauging the interest a book would command. Back then, it was called Praenumeration. Of course, now, … Read More..
  • About Saying Thank You – Introducing the ‘Thank you’ Page

    Bhargavi P
    20 Aug 2014 | 5:57 am
      Thank you. It’s as simple as that. It is also one of the simple things in life that is often taken for granted. How often do we forget to say Thank you! To the Doorman (who opens the door) so that you don’t have to. To the cab driver who makes sure you reach your destination safe … Read More..
  • Citizen Kane, Woolly Bear Caterpillars and The Search for The Right Metric  

    Akash Sharma
    7 Aug 2014 | 5:18 am
    The movie – Citizen Kane, remains a classic. Brought to life by Orson Welles, the lead character – Charles Foster Kane drew striking resemblance from the life of a real media tycoon, if you crossed Rupert Murdoch with Larry Ellison, you’d end up with Mr. Kane. To set the context for this post, here’s a … Read More..
  • 3 Explosive Ways to Get Users For Your Startup Without a Budget

    John Solomon
    30 Jul 2014 | 4:04 am
    Apart from product development, customer acquisition is one of the toughest stages of building a startup. The customer acquisition phase can determine whether your startup will take off or will be among the many that will never be known. Today, getting traction for startups is more difficult even with “TechCrunch”, “Mashable” and “VentureBeat” still around. Getting Crunched or Mashed is … Read More..
  • How these startups got their first 1000 users without a marketing budget

    John Solomon
    21 Jul 2014 | 8:26 am
    Building a startup is difficult. You may have to find a co-founder, test your idea in the market, spend hundreds of hours coding your app and then take your product to market. While some apps go viral and take off, majority are left at the launch phase struggling to get the first users. For the … Read More..
 
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