SaaS

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  • Understanding the Cloud for Finance: Not all “Clouds” are the Same

    Intacct's View from the Cloud
    20 May 2015 | 7:00 am
    Today, there are a variety of financial applications that businesses can choose from beyond traditional on-premises solutions, like single-tenant hosted solutions, cloud-based products, and many others in between. In addition to their unique application architectures, these products possess a wide variety of functions and features, each at a different cost point. With all of this choice, there exists a fair degree of market confusion about the relative costs and benefits that different software deployment models bring to financial accounting customers. In addition to comparing functions and…
  • Future of Analytics Software: Big Data & Machine Learning

    Pierre Lechelle
    Pierre Lechelle
    30 Mar 2015 | 11:06 pm
    As Marketers, being data-driven has become part of the job. It’s part of the revolution that has been happening for the last few years. At the center of this process, Analytics measure conversions and attribute sales. To help them, Attribution Models tie together conversions and traffic sources by attributing credit to the latter. The consumer’s […] Cet article Future of Analytics Software: Big Data & Machine Learning est apparu en premier sur Pierre Lechelle.
  • Paving the Way to an IPO and Beyond

    Intacct's View from the Cloud
    26 May 2015 | 7:32 am
    As your company grows towards an IPO, your success will depend more than ever on smart, fast decision making and flawless execution. Fast-growing companies have been choosing Intacct as the financial foundation for their IPOs for nearly a decade. Why? Because to transform into a public company, you must streamline and automate accounting and reporting while adding robust financial controls that ensure compliance and auditability. And you need to easily scale your financial capabilities as you grow—ideally without adding staff.Intacct is designed to scale with you as your company grows.
  • 4 Undercover Ways to Hack Social for More Sales

    SaaS Growth Strategies
    Lincoln Murphy
    25 May 2015 | 5:19 pm
    How often do you hear the term “Social Selling” and either can’t figure out what it actually means or just want to call shenanigans on it? You know you’re not going to close a six-figure deal on Twitter, right? That’s not reality. But that doesn’t mean that Twitter (or any social network) can’t be leveraged to accelerate that same six-figure, high-touch B2B Enterprise deal. In fact, this was the subject of a conversation I had the other day with my good friend Max Altschuler, founder of Sales Hacker. We talked about all the super-cool ways you can…
  • The State of the Legal Cloud

    The NetDocs Blog
    21 May 2015 | 12:39 pm
    The legal technology community continues to evolve as technology becomes more and more adept at conforming to the specific requirements of law firms and their clients worldwide. The norm has shifted to the cloud as education about the benefits is more prevalent and undisputable. For many years, the idea of storing confidential client data in the cloud was a myth. Times have changed dramatically, and firms who resist moving to the cloud today will find themselves left behind.
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    Intacct's View from the Cloud

  • Paving the Way to an IPO and Beyond

    26 May 2015 | 7:32 am
    As your company grows towards an IPO, your success will depend more than ever on smart, fast decision making and flawless execution. Fast-growing companies have been choosing Intacct as the financial foundation for their IPOs for nearly a decade. Why? Because to transform into a public company, you must streamline and automate accounting and reporting while adding robust financial controls that ensure compliance and auditability. And you need to easily scale your financial capabilities as you grow—ideally without adding staff.Intacct is designed to scale with you as your company grows.
  • Understanding the Cloud for Finance: Not all “Clouds” are the Same

    20 May 2015 | 7:00 am
    Today, there are a variety of financial applications that businesses can choose from beyond traditional on-premises solutions, like single-tenant hosted solutions, cloud-based products, and many others in between. In addition to their unique application architectures, these products possess a wide variety of functions and features, each at a different cost point. With all of this choice, there exists a fair degree of market confusion about the relative costs and benefits that different software deployment models bring to financial accounting customers. In addition to comparing functions and…
  • 5 Steps to Finding the Right Accounting Solution for Your Business

    19 May 2015 | 7:00 am
    Is your staff spending hours creating and updating spreadsheets that are out of date moments after they’re saved? Have you had to rely on consultants to craft custom code to accommodate for features missing from your current accounting solution? That excess time and money devoted to coping with clunky on-premise options and stagnant spreadsheets could be better spent adding strategic value to your business.If you are tired of wrestling with the limitations of your aging and inflexible system, it may be time to embrace a new breed of financial softwarethat harnesses the power of the cloud to…
  • The State of the Nonprofit Sector: NFF Releases 2015 Survey Results

    15 May 2015 | 7:00 am
    The Nonprofit Finance Fund (NFF) launched its initial ‘State of the Sector’ survey in 2008, when economic crisis threatened the viability of many organizations. The last few years have seen some stabilization and recovery for nonprofit organizations and nonprofits are adding jobs and finding time and resources to focus on strategic initiatives.But as they are emerging from the short term crisis that has occupied resources over the last seven years, nonprofits are being confronted with the realities of organizational sustainability. Organizations are looking to make the right investments…
  • Meet the Intacct Sales Team!

    12 May 2015 | 6:13 am
    I recently chatted with Wanda Pansky, director of sales development at Intacct, to get an insider’s look on our sales development team, some of the successes the group has seen, and what their goals are in the coming months.BRITTANY BENSON: Wanda, can you share some of the key highlights that you would like people to know about the sales development team and how you guys work together?WANDY PANSKY: Absolutely! We’ve got a large team of inbound and outbound sales development representatives, and these core members are responsible for generating opportunities and leads for Intacct.I…
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    SaaS Growth Strategies

  • 4 Undercover Ways to Hack Social for More Sales

    Lincoln Murphy
    25 May 2015 | 5:19 pm
    How often do you hear the term “Social Selling” and either can’t figure out what it actually means or just want to call shenanigans on it? You know you’re not going to close a six-figure deal on Twitter, right? That’s not reality. But that doesn’t mean that Twitter (or any social network) can’t be leveraged to accelerate that same six-figure, high-touch B2B Enterprise deal. In fact, this was the subject of a conversation I had the other day with my good friend Max Altschuler, founder of Sales Hacker. We talked about all the super-cool ways you can…
  • The Success Gap: A HUGE Opportunity You Haven’t Considered

    Lincoln Murphy
    3 Apr 2015 | 5:49 pm
    There is often a gap between the functional completion of your product and the customer’s Desired Outcome. I call this the Success Gap. And this Success Gap that stands between what your product does and your customer’s Desired Outcome is a huge risk for you. It’s also a huge opportunity if you bridge the gap for your customers. This Success Gap also has another meaning… it’s the gap between what you think represents the customers’ successful use of your product and what they think equates to success. As you’ll see, if you mark a customer as being…
  • Your SaaS Metrics Are Wrong if You Include These Customers

    Lincoln Murphy
    20 Mar 2015 | 12:23 am
    A user is someone that uses your SaaS product, right? Or is it someone that signed-up? Or someone that’s active? Or someone that logged-in a few times? Hmm. Okay, so maybe defining a user is hard, but defining a customer is easy, right? A customer is someone that pays you for your product or service. Even if they’re still within the legal timeframe for a refund? Or a contractual “cooling off” period? Or if they’re within the 90-day “stick period” (if they make it past 90-days they’ll stick around for a long time)? Or… Wow, so even defining…
  • Active Users are a Vanity Metric

    Lincoln Murphy
    19 Mar 2015 | 11:45 pm
    Active customers churn. And when they do we’re shocked and confused. How can this happen? Your customer was very active, logging-in several times in the last month. I think it’s fair to say that if Active customers churn, then “active” – as a customer “state” – clearly doesn’t equate to success. So if it doesn’t mean your customer is successful, what exactly does “active” mean? Let’s explore this a bit further… The State of Your Customer is NEVER Binary In my experience, “Active” is usually a…
  • CAC Strategy is the Key to Scaling your SaaS Company

    Lincoln Murphy
    26 Feb 2015 | 12:49 am
    Starting a SaaS company and scaling a SaaS company are two very different things. The same is true for “scaling” a SaaS company in the very early days vs. scaling a SaaS company through the growth phase. And since every company is different and experiences those “phases” at different times in different ways, you have to be careful with blanket statements about what works and what doesn’t. Everything is situational, which is why when you read a post where the author says Customer Acquisition Costs (CAC) doesn’t matter, you need to understand the big picture.
 
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    The NetDocs Blog

  • The State of the Legal Cloud

    21 May 2015 | 12:39 pm
    The legal technology community continues to evolve as technology becomes more and more adept at conforming to the specific requirements of law firms and their clients worldwide. The norm has shifted to the cloud as education about the benefits is more prevalent and undisputable. For many years, the idea of storing confidential client data in the cloud was a myth. Times have changed dramatically, and firms who resist moving to the cloud today will find themselves left behind.
  • Nationally Recognized Law Firm, Bullivant Houser Bailey PC, Switches from HP Autonomy’s iManage to NetDocuments

    13 May 2015 | 5:30 am
     Salt Lake City, UT – Bullivant Houser Bailey PC has chosen NetDocuments to replace iManage for their document and email management system as the firm continues to adapt to technology demands for their growing client base. The firm relies on leading technology to support accelerating growth, so the challenge was to replace their on-premises document management system and find a more scalable solution that would allow them to meet increasing client demands for security, collaboration, and firm-wide productivity. An extensive due diligence process concluded that NetDocuments’ modern,…
  • Whitepaper: Navigating International Laws on Data Privacy and Access

    11 May 2015 | 9:55 am
    Kate Westmoreland, Esq., an international lawyer and non-residential fellow with the Stanford Center for Internet and Society, outlines in this paper the nuances of practicing law across borders, and the laws relating to data privacy and access and how NetDocuments is addressing this with its global datacenters, world-class security, encryption, and compliance for managing documents and email. In this whitepaper you'll learn: How NetDocuments supports and protects global law firms with dispersed international offices About individual country's laws and mutual legal assistance treaties (MLATs)…
  • ABA Techshow 2015

    20 Apr 2015 | 6:58 am
    The NetDocuments team is in Chicago this week to participate in the 2015 ABA Techshow and is excited to report what the new trends, topics, and overall buzz are this year surrounding legal tech. The sessions focused heavily on cloud security, data protection, virtual practice, and ethical obligations surrounding new and developing technology. The one constant about legal technology is that it evolves year-over-year, which only validates the obligations that firms have to stay current on what clients are expecting in their representations. What we heard from session presenters, and our friends…
  • NetDocuments Launches Apps Marketplace for Third-Party Integrations with NetDocuments Cloud-Based Document and Email Management Platform

    15 Apr 2015 | 5:30 am
    Salt Lake City, UT - NetDocuments has just released its marketplace highlighting third-party software and plug-ins that integrate with the leading cloud-based document and email management service. “The technology ecosystem within a firm comprises many components and applications, and it just makes sense to have them all in one place, accessible to our partners, customers, and development community,” Travis Reed, Technology Partnership Manager, stated. “And with the rapid increase in demand to build integrations with NetDocuments, we needed a scalable solution and location for our…
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    GetApp Learning Center

  • The Ten Best Accounting Apps for Small Business Owners Who HATE Bookkeeping

    James Thornton
    22 May 2015 | 3:03 am
    For a rare breed of person, accounting is a business process that represents a joyful challenge. For the rest of us, just the thought of managing accounts leaves us reaching for an aspirin. But does accounting have to be that troubling? Actually, it doesn’t. If you’re willing to ditch your spreadsheet app in favor of a purpose-built cloud accounting app, you’ll find your head will stop throbbing without the need for medical intervention. The biggest headache you’ll have is the initial step of choosing a small business accounting app. There are plenty apps out there to choose from, but…
  • Seven best customer service apps to create lasting customer relationships

    James Thornton
    13 May 2015 | 3:01 pm
    A business without customers is like a car without an engine: it’s going nowhere. Serving your customers well is the crux of any business, and your ability to deliver on what you promise your customers is what differentiates you from your competitors. Just like servicing a car engine, you’ll need to the right tools for the job. A good customer service app can mean the difference between an excellent customer experience, and a level of service that grinds your business to a halt. Here are seven top customer service apps that can help you ensure that your customer’s journey…
  • How to turn lost visitors into happy customers

    Niamh Lynch
    29 Apr 2015 | 11:00 pm
    According to ReTargeter only 2 percent of website visitors convert on their first visit. Scary, right? Do you ever get the impression that you’re bleeding possible customers as they wind their way through your website? Unfortunately, you are. Every step, from the first touch down on your website, to actually converting, whatever that might mean for your particular business, is fraught with lost opportunities. It’s not encouraging, I’ll give you that. But have hope, because you can do something about it. In fact, Campaign Monitor, a cloud-based email marketing platform that aims to…
  • Boost your brand by perfecting your benefits package

    Niamh Lynch
    22 Apr 2015 | 11:00 pm
    According to Businesss Insider, The US Bureau of Labor Statistics predicts that millennials will make up approximately 75% of the workforce by 2030. If you work in HR and you’re looking to the future – and why wouldn’t you? – it can’t have escaped you that millennials will make up the vast majority of your employees – three quarters of the whole workforce by 2030. Sounds futuristic, but depressingly, 2030 isn’t that far away! One of recruiters and HR professionals’ major weapons in the search for bright new talent is in your company’s benefits. As…
  • 6 reasons you should consider HR automation

    Niamh Lynch
    19 Apr 2015 | 11:00 pm
    “If your HR processes aren’t automated, you’re already behind.” Strong words from Charlie Judy, Chief HR Officer, Baker Tilly. But you know what? He’s 100% right. Automating your HR processes is one of the single most beneficial things you can do for your organization. It will bring your company benefits you hadn’t even considered, making the business leaner, smarter and more efficient. Still not convinced? Charlie doesn’t mince words. In fact, when I asked him about why he thought companies should automate their HR processes, he hit me back…
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    Ticket Tailor Blog

  • Design refresh for event pages and checkout flow

    Jonny White
    11 May 2015 | 9:46 am
    Your feedback helps us decide what to do next to make Ticket Tailor better. One piece of feedback we hear time and time again is that the event and checkout pages look a bit basic and dated. These pages were originally designed over 5 years ago and whilst they are practical and functional across all devices we recognised there were improvements to be made. So today we are releasing our brand new and improved checkout pages. Here’s what’s changed: New page design New header and footers Instead of confining these page a small box we have spread things out to use more of the screen (no…
  • Ticket Check-in Apps Available for iPhone and iPad

    Jonny White
    5 May 2015 | 2:50 am
    We are pleased to announce that the Ticket Tailor check-in apps are now available for iPad and iPhone on the app store. Click the link below to download the app for free from the app store. Read more about how to use the app here.
  • Essential Technology For Your Event

    Sarah Bennett
    20 Apr 2015 | 4:39 am
    Planning an event isn’t easy. From ticketing to marketing, finances to logistics, putting on a successful event is challenging to even the most organised event planner. Why not ease the load by making the most of the technology that is out there? You don’t need to be a geek or spend a fortune to access the latest technology. There are hundreds of apps, services and gadgets to consider. We’ve done the hard work for you. Here are our suggestions for essential technology for your event. 1.Get your Social Media right. The key to using social media effectively is to first…
  • How To Sell Tickets Online To Your PTA Fundraiser

    Sarah Bennett
    2 Apr 2015 | 3:35 am
    For anyone involved in PTA fundraising, you’ll know that it can time-consuming and frustrating getting your tickets sold. Why not take away the stress and sell your tickets with Ticket Tailor? Here’s our 5-step guide on how to sell tickets online for your PTA fundraising events: 1. Register your event on Ticket Tailor Firstly, you’ll need to sign-up for a Ticket Tailor account. It’s completely free and allows you to check-out everything that Ticket Tailor has to offer before you commit to being a paid member. Sign-in to your account and you’ll be shown the…
  • How CoLab Theatre Sell Tickets Online

    Sarah Bennett
    27 Mar 2015 | 4:09 am
    At Ticket Tailor, we aim to provide the best online ticketing service that we can. We want to help our clients sell tickets online and make the experience as simple, yet effective for them as possible. With great features such as MailChimp integration, auto-hiding tickets and Facebook integration, we provide an online ticketing service that works for you. When it comes to telling you about the benefits of the services that we offer, who is better placed than our clients? Bertie Watkins of CoLab Theatre shared with us why they use TIcket Tailor to sell tickets online. Bertie Watkins…
 
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    Totango | Customer Success Software » Blog

  • A CCO’S Framework for Customer Success Maturity

    Amanda Saunders
    26 May 2015 | 8:04 am
    Part of the Customer Success Summit On-Demand Series Customer Success has now been around many years but many companies are still just getting started, creating a wide range of maturity levels across the industry. Now the good news is, thanks to hard work of the pioneers in the space, we now have great best practices that you can use to get you up to speed fast. Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand what maturity stage you are at so that you can understand how to move forward. Our CCO, Omer…
  • Mapping your Customer Journey: The Organizational Exercise you Must Do

    Amanda Saunders
    22 May 2015 | 8:17 am
    Part of the Customer Success Summit On-Demand Series Let’s start with a question: Can you map out the ideal path a customer must take in order to be successful with your product? Be honest. Now if you think you can do this, can everyone else in your organization? If you answered no to one or both of these questions, you’re not alone. That being said, it should be your number 1 priority to fix that. Mapping your customer journey allows you to understand exactly the steps your customers need to complete in order to be successful and let’s you put in processes and programs to help them…
  • The ‘Blowfish Effect': Look like a Big Fish in a Big Pond

    Amanda Saunders
    18 May 2015 | 8:52 am
    Part of the Customer Success Summit On-Demand Series In today’s world there are very few markets where you don’t face any competition and as a startup this can be particularly challenging. How do you make yourself stand out in a sea of other companies, many who are much larger and more established? While it’s not easy, there are small companies out there who are doing exactly that, looking like big fish and differentiating themselves based on customer service. Leyla Seka, SVP and GM at Desk.com, gave a great session, packed with examples, about the top three things you need…
  • 3 Non-Negotiable Traits for your First Customer Success Manager

    Amanda Saunders
    15 May 2015 | 9:20 am
    Part of the Customer Success Summit On-Demand Series It’s commonly accepted that 80% of start-ups fail and the #1 culprit is having the wrong market fit. To be successful, start ups usually initially focus on hiring the right engineers and product developers so they can build the right product. This is important, but equally important is having the right people at the front lines bringing back feedback about what’s really resonates with your customers and what doesn’t so you can keep driving your company forward. A self-proclaimed start-up junkie, Jen Beson, VP of…
  • 2015 Customer Success Salary Survey

    Amanda Saunders
    12 May 2015 | 10:52 am
    It’s that time again, time for the 3rd annual Customer Success Salary Survey. This report analyzes Customer Success compensation trends over the 3 years and takes deeper look into their challenges facing Customer Success teams across the industry. To take part, please complete the survey below. In addition to being entered to win one of three $100 Amazon gift cards, you’ll also get first access to compensation benchmarks for the Customer Success industry. You can also check out the results from last year’s survey.  Loading…
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    Pierre Lechelle

  • PPC Reporting

    Pierre Lechelle
    18 May 2015 | 1:55 am
    I’ve been doing quite a lot of PPC recently. When doing PPC, it’s primary to give clients, or your boss, the control over your work and therefore to write periodic reports. To do so more efficiently I built a template for PPC reports that I’m sharing with you today. I’m hoping to help you to show your […] Cet article PPC Reporting est apparu en premier sur Pierre Lechelle.
  • Future of Analytics Software: Big Data & Machine Learning

    Pierre Lechelle
    30 Mar 2015 | 11:06 pm
    As Marketers, being data-driven has become part of the job. It’s part of the revolution that has been happening for the last few years. At the center of this process, Analytics measure conversions and attribute sales. To help them, Attribution Models tie together conversions and traffic sources by attributing credit to the latter. The consumer’s […] Cet article Future of Analytics Software: Big Data & Machine Learning est apparu en premier sur Pierre Lechelle.
  • 19 Techniques to Push Users Through Your Funnel

    Pierre Lechelle
    18 Mar 2015 | 10:38 am
    Marketing strategies often aim at acquiring more traffic. Marketers can be very good at attracting traffic but eventually fail to get qualified leads. Are visitors converting well? If not, pushing them through your funnel is critical for customer acquisition. Some businesses are just more successful than others at pushing visitors down the funnel. High conversion […] Cet article 19 Techniques to Push Users Through Your Funnel est apparu en premier sur Pierre Lechelle.
  • 8 Ways to Acquire Customers at a Lower Cost

    Pierre Lechelle
    23 Feb 2015 | 12:39 pm
    Acquiring customers is crucial for every business. Without customer, there is no possible business. I don’t know of any business that can operate without customer. Besides customer, the money you spend on acquiring them is equally important. The lower is your CAC, the better. If you spend more on customer acquisition than you can make […] Cet article 8 Ways to Acquire Customers at a Lower Cost est apparu en premier sur Pierre Lechelle.
  • How to Take Data-Driven Decisions for Startups & Marketers

    Pierre Lechelle
    26 Jan 2015 | 2:44 am
    Have you ever taken the wrong business decision? I guess you just answered yes. Never make this mistake again and include data in your decision-making process. Data is everywhere, and collecting it is becoming easier everyday. Startups & Marketers need to look at their metrics in order to take the right decision at the right […] Cet article How to Take Data-Driven Decisions for Startups & Marketers est apparu en premier sur Pierre Lechelle.
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    Latest blog entries

  • My SysAid Beta Adventure

    21 May 2015 | 3:37 am
    A warm hello to all readers. I'm Danny, and some of you may already know me as the Technical Community Manager over in the SysAid Community. Over the past couple of weeks I’ve been managing the beta phase of the SysAid 15.2 On-Premise release with our instrumental set of Pathfinders. Our focus, as with any Beta, was to collect as much customer feedback as possible regarding improvements and feature requests, and to make SysAid harder, better, faster, stronger! As part of 15.2, we made a wide range of improvements and tweaks, whilst implementing many sought-after features, such as…
  • The 2015 ITSM Show – The Greatest Show on Earth

    18 May 2015 | 11:59 pm
    It may be in a completely different month to normal, and at a new venue, but the buzz around the upcoming SITS15 - IT Service Management (ITSM) Show (formerly known as the Service Desk and IT Support Show) is as intense as ever. After all, it’s one of the biggest ITSM events in the world (as what happens in Vegas stays in Vegas, we’ll just completely ignore that big shiny Knowledge thing), so what’s there not to be excited about?! Read More
  • COBIT 5 Plays Well with Others

    13 May 2015 | 1:18 am
    Are you looking for an overarching IT framework that is compatible with other IT standards and approaches?  Do you need help in building the business case to justify investments in IT service management and IT governance?   Are you looking for a way to have the governance of IT considered as part of overall governance of the enterprise?  Then let me introduce you to COBIT! Since its introduction in 2012, COBIT 5 reflects the evolution of COBIT from an audit and control approach to an overarching governance and service management framework.  Let’s take a closer look…
  • What Is ITIL?

    5 May 2015 | 1:54 am
    If I type “What is IT” into my favourite search engine then the suggestion “What is ITIL” appears near the top of the list of suggestions, so I guess lots of people must be asking this question. Read More
  • Change Evaluation: The Seven R's Revisited

    29 Apr 2015 | 2:32 am
    The 2011 version of ITIL introduced the lesser known change evaluation process. It’s a great addition, and I haven’t seen a lot written about it. The first thing to know is not every change requires a formal change evaluation. It’s intended to be used primarily for major changes, where the complexity and scope of the change warrants careful and formalized evaluation. Change evaluation comes with its own Seven R's - a handy same-letter list that’s easy to remember, and can help make sure we’ve explored the most common sources of issues with proposed changes. Read More
 
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